All CPU cores running 75 to 95% and fans always running

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I am using a MacBook Pro 2.8GHz running El Capitan 10.11.5. On my PC I have been using Acronis True Image for years as my backup software. It has only gotten better over the years. That is why I jumped at the opportunity to run the Mac version. That was a huge error on my part.

I just returned from an Apple Genius Bar appointment not being able to use my Mac for almost a week. All 4 cores were running between 85 to 95% all the time the minute I started my Mac. I made the appointment thinking my CPU was faulty but after Apple analyzed the trouble they said it was Acronis that was causing my trouble. Returning home I started my computer and the cores all started as if they were under a high load and the fans started running even though my computer was cold. As fast as I could I deleted Acronis all cores and fans dropped immediately dropped to normal.

I’m pretty mad that Acronis would release a program so flawed and not ready for prime time. I have contacted Acronis about my problem but so far have not received a reply.

Rich

 

Fri, 07/22/2016 - 15:53
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mvp

I haven't heard anyone else report this so far. With Acronis installed, run system monitor and verify yourself what is using the resources.

What year is your macbook pro?  Is it officially supported for El Capitan?  I have 2006 macbook pro's that seem to run it fine, but of course, Apple doesn't officially support it so could be issues on unsupported hardware

I have upgraded a 2013 macbook air to El Cap and battery life cut in half and fan runs much more now - have reinstalled OS X from scratch with no change.  There are many others complaining about similar issues with their Macs as well even with Finder maxing out CPU.  These posts have more info about this type of behavior with El Cap and may offer a solution for high CPU usage in general 

http://apple.stackexchange.com/questions/208936/high-cpu-time-of-finder…

https://discussions.apple.com/thread/7253639?tstart=0

http://blog.viktorpetersson.com/post/136535061619/how-to-fix-kerneltask…

http://osxdaily.com/2016/05/19/workaround-freezing-mac-osx-10-11-5-10-11-4/ 

 

10.11.6 is out now, maybe try upgrading as it may fix a possible issue with 10.11.5 on your system. 

 

Just curious, but did you upgrade the hard drive at any point.  When i upgrded the HD in my iMAC using a non-apple HD, it did not include a heat sensor.  As a result, the system fans would run at 100% all the time because it couldn't tell how hot the drive was getting.  I ended up installing a free fan control software so that I could manually set the fan speed.  Not ideal as sometimes the fans do need to be able to kick up automatically, but this was all due to not having a properly connected heatsensor on the new hard drive.  

 

Sun, 07/24/2016 - 00:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am seeing issues with "cyber-protect-service" it is constantly running high CPU and caused a crash earlier today, I have reported the crash to Apple. Multiple applications keep hanging but most of the time do clear. This has only started happening since the upgrade this week. I have just tried to open the Acronis Application and am just getting the spinner, eventually got in and looks like it is running a Virus Scan (and has been doing since boot up this morning - 8 hours) still showing 2hrs and 43 mins to complete.

I did remove McAfee a couple of months ago as this also caused a similar issue.

I am running Catalina (10.15.6) on a Mac mini (2018) with 6-core I& and 64GB RAM. System is running hot but by the very nature of the Mac mini it is quiet. I also have a 2TB SSD and external 5TB external LaCoe Drive.

Malcolm

Sat, 09/12/2020 - 13:53
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Hello Malcolm,

this issue should be investigated with the help of Acronis support engineers, please open a support ticket. 

Wed, 09/23/2020 - 13:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.