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ATI2020 Mac Recovery of Parallels pvm fails

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I'm trying to recover a backuped Parallel PVM file. I enter the encryption password, navigate to the correct folder, select the PVM and click Recover.

I quickly get an error saying that "Recovery from /Volumes/My Passport/Tony's MacBook Pro.tibx failed. View log for details: /Library/Logs/Acronis/ti_demon/ The specified file does not exist.

This of course makes no sense as I just selected that file from the backup set.

Without being too dramatic, this is among the worst possible scenarios for a backup product. It's literally the "one job" it's expected to do.

I'm running MacOS 10.15.1 and ATI2020 Version 24.4.21810.

ti_demon log file attached.

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Hello Tony,

thank you for your posting! Where is the backup in question stored? Have you tried moving the backup to another location e.g. local and re-attempt recovery? If the issue persists, I'd recommend raising a support ticket, so that our engineers can help. Please share the outcome here.