Backup Parallels VM failed (solved)

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Update: Problem solved. Apparently, Acronis backup only works when the virtual machine that Acronis tries to backup is actually running in Parallels.

I just installed a trial version of Acronis True Image 2019 on my new Macbook Pro 2018 running MacOS High Sierra 10.13.6. My normal Mac files back up fine to the cloud, but the Windows 10 virtual machine from Parallels did not backup. I created a separate backup for the Windows 10.pvm, which was nicely recognized by Acronis, but the backup stopped within a few seconds with the message:

"The last backup did not complete. It will be restarted in 30 seconds." The contents of the log file are:

2018-08-23T14:41:56:192+02:00 140736109396864 I00000000: ATI Demon started: 13660
2018-08-23T14:41:56:196+02:00 140736109396864 I013C0006: 5C43033F-379A-449B-8698-82C33ACA9819
2018-08-23T14:41:56:200+02:00 140736109396864 I00640002: Operation Windows 10 started manually.
2018-08-23T14:41:56:773+02:00 140736109396864 I013C0000: Operation: Backup
2018-08-23T14:41:56:774+02:00 140736109396864 I013C0000: Backup type: file level
2018-08-23T14:41:56:775+02:00 140736109396864 I0064000B: Priority changed to Low.
2018-08-23T14:41:59:513+02:00 140736109396864 E00040019: Error 0x40019
| trace level: error
| line: 0xaa33a143c434a5ba
| file: /private/bs_hudson/workspace/master/517/product/home/backup_worker/impl/backup_worker.cpp:108
| function: ReturnCodeToError
| line: 0xaa33a143c434a5ba, /private/bs_hudson/workspace/master/517/product/home/backup_worker/impl/backup_worker.cpp:108, ReturnCodeToError
| Archive3Code: 0x13ec
| Name: 
| $module: archive3_adapter_macia64_13660
2018-08-23T14:42:00:431+02:00 140736109396864 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcee4
| file: /private/bs_hudson/workspace/master/517/product/products/imager/demon/main.cpp:750
| function: main
| line: 0x9f2c53c72e8bcee4, /private/bs_hudson/workspace/master/517/product/products/imager/demon/main.cpp:750, main
| $module: ti_demon_macia64_13660

Thu, 08/23/2018 - 12:45
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I tried with VM running, suspended and stopped and same result.  Cannot back up.  Here is the log:

2019-12-27T12:50:36:641-06:00 4674923968 I00000000: -----
2019-12-27T12:50:36:641-06:00 4674923968 I00000000: ATI Demon started. Version: 24.5.1.22510.
2019-12-27T12:50:36:644-06:00 4674923968 I013C0006: 6876862F-DF11-4D45-8D6E-E43ECC6054B4
2019-12-27T12:50:36:649-06:00 4674923968 I00640002: Operation Ed’s MacBook Pro 16 started manually.
2019-12-27T12:50:36:979-06:00 4674923968 I013C0000: Operation: Backup
2019-12-27T12:50:36:980-06:00 4674923968 I013C0000: Backup type: hybrid (disk level)
2019-12-27T12:50:36:980-06:00 4674923968 I013C0000: Destination: /Volumes/Dell Portable Hard Drive/Ed’s MacBook Pro 16.tib
2019-12-27T12:50:36:980-06:00 4674923968 I013C0000: Operation: Consolidation
2019-12-27T12:50:36:981-06:00 4674923968 I0064000B: Priority changed to Low.
2019-12-27T12:50:40:311-06:00 4674923968 I00000000: Parallels Desktop version 15.1.2-47123 installed
2019-12-27T12:50:40:311-06:00 4674923968 I00000000: Backing up using Backup API
2019-12-27T12:50:41:117-06:00 4674923968 I00000000: PD Virtual Machine found: /Users/edb/Parallels/Windows 10.pvm/
2019-12-27T12:53:00:687-06:00 4674923968 E001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: error
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T12:53:00:723-06:00 4674923968 W001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: warning
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T12:53:00:723-06:00 4674923968 E001703EF: Error 0x1703ef: Read error or data content is corrupted.
| trace level: error
| line: 0x3ca3d96ec04cd1f1
| file: /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162
| function: GetNextPosition
| line: 0x3ca3d96ec04cd1f1, /private/bs_hudson/workspace/master/1292/product/archive/ver2/input_stream_manager.cpp:162, GetNextPosition
| $module: ti_demon_macia64_22510
2019-12-27T12:53:01:725-06:00 4674923968 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, /private/bs_hudson/workspace/master/1292/product/products/imager/demon/main.cpp:738, main
| $module: ti_demon_macia64_22510
 

Fri, 12/27/2019 - 18:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 7092

> Update: Problem solved. Apparently, Acronis backup only works when the virtual machine that Acronis tries to backup is actually running in Parallels.

Hello Bert,

thank you for an update! Could you share more details on how your virtual machine was configured when the error occurred?

Mon, 12/30/2019 - 16:21
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