Lost system disk space after failed backup attempt

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We have a Synology NAS server that I have been backup up our two Windows systems to  using True Image 2016 for months now. About a month ago my wife loaded True Image for Mac (2015 version) on her Macbook. Her first backup to the Synology worked like a charm. But this week when I was looking at the Synology, I noticed that that was her only backup. So I got onto her Mac to look around. The Synology NAS shared folder was mapped. So I brought up Acronis and told it to back up now. I watched for a while, and then left the Mac alone for a couple of hours once I saw progress had made it to 3%, figuring the backup would take a while.

When I came back later to check on it, the backup failed with an error that said you shouldn't try to back up a device onto itself. My wife needed the Mac back before I could figure out what happened. When she started using it she said she couldn't save files. Looking further, here disk appeared to be full based on About this Mac->Storage. She has a 500GB hard drive, and "other" was showing as 408GB. When I went to Finder, I could see the Synology share and the shared folders, but when I click on any of them I got an error that was something like "the original item could not be found".

She is running OSX El Capitan v10.11.2, btw.

So I surmised that the network connection to the Synology was sort of "half up", or maybe I was just seeing cached results in Finder. I tried disconnecting the share and reconnecting, but has the same behavior. But that's not what this post is about, that's another problem I have to figure out. It's the full disk thing that is killing me now.

I chatted with Apple Support, and the tech had me reindex Macintosh HD with Spotlight. After many hours of execution, this didn't seem to do anything regarding the free space problem, nor did it reveal any huge files.

I asked the tech if it was possible for there to be hidden files on a Mac, and he said "no" (?). After finishing the chat with him, I googled hidden files, and found he was wrong. I found instructions on how to display hidden files and directories in Finder using a Terminal command, and I still was not able to see anything huge.

I also removed Acronis entirely, including removing all directories and files it had. Still no space returned.

Can anyone suggest what happened, and how I can recover the approximately 400GB of free space I "lost"? I am being accused of ruining her Mac because I had her put Acronis on it. Things are ugly here and I don't know what to do. I figured I'd post here before taking a trip to the local genius bar.

Thanks in advance for your help.

Tue, 05/24/2016 - 17:12
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After several hours on this, I found the missing space. I loaded http://www.derlien.com/ and it provides a nice chart of disk utilization. My manual True Image backup attempt landed in /Volumes, which Finder doesn't show you by default.

Now that I have the space back, I'd like to understand what happened.

Again, we installed Acronis True Image for Mac, and mapped the Synology NAS shared folder "Macbook-Backups". Right after we installed, we successfuly did a backup of the Mac to this NAS share. We set things up to do a weekly incremental backups. But this week I noticed that there were no incrmental backups in the NAS Macbook-Backups share by logging into the Synology and looking in the folder.

I logged into the Macbook, brought up True Image, and pressed Backup Now. The backup looked like it started successfully (saw progress at 3%), and I left it for a couple of hourse. When I came back, I saw the "shouldn't back up onto itself" message, and the backup had failed. All of the space on the hard drive was gone, too, after this error. Going to Finder I could see the Synology as well as the "Macbook-Backups" folder. But when I clicked on this folder I got "the original item could not be found" error. There was clearly something wrong with the SMB connection to this share.

The backup that consumed the hard drive went into /Volumes/Macbook-Backups - i.e., True Image created a folder with the name of the Synology NAS share in /Volumes, and then dropped the backup in there until it ran out of disk space.

This sure seems like a bug or two. One in True Image which was trigged by the connection problem with the NAS share, and another in either El Capitan or Synology's SMB NAS implementation (or both).

Does anyone have any idea regarding what happened here? Thanks

 

 

 

Wed, 05/25/2016 - 11:44
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.