True Image for MAC not finding Boot Drive as Source

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Sorry, new user of product for Mac. ( Have been an Acronis user on Windows for years and just bought the MAC version).

The interface is very sparse and different. Not a problem. I can easily find and select my preferred external drive as the destination. However the Source selection is not allowing me to select the internal drive that contains my OS and Programs.

Source is only showing a single choice which happens to be an external drive and is USB connected. No internal HDD shows and there is no apparent user ability to add additional choices to select from (no browse function)

Anyone have similar experience? How do you solve this?

Thanks,

Lou

Fri, 08/08/2014 - 22:56
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Refined information:

True Image MAC is registered and apparently properly installed on my MAC along with Parallels , which it was sold as a package with as a special deal by NewEgg. They are supposed to work together.

True Image Is not showing my MAC;s HDD Volume n either the source or the destination drop downs. Is=t is showing NOTHING in the source and only shows the Acronis Cloud as a potential destination. I have been totally unsuccessful in getting in touch with Acronis directly to get support on this issue with the product.

Never had such problems with the Windows version . A bit surprised at this. Not sure why the problem is so apparently insurmountable.

Sat, 08/09/2014 - 02:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Tonight or tomorrow, I am going to try deinstalling the True Image for MAC product entirely and (after disconnecting all USB drives from my MAC so the only drive available is the HDD which is also the boot volume) will try reinstalling all over again.. Perhaps this time True Image will be able to identify and find my Boot drive.

PS: I do not have bootcamp enabled on this Mavericks machine. I do have Parallels 9 installed, but that product is actually soled together as a set with True Image for Mac to be used together and they are supposed to be compatible. SO let's see if this works. Unfortunately, There has not been any help coming from ACronis, nor do their help pages or FAQs seem to deal with this issue. A disappointment.

Sat, 08/09/2014 - 19:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Louis,

sorry for the delayed answer! 

Can you please send me your serial number in a PM so that I could create a support case for you?

Thank you.

Fri, 08/15/2014 - 15:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you Anna. I actually opened a support ticket with Acronis and they had me run a script that took several Meg's of diagnostic information. Turns out that True Image for Mac is Incompatible with Macs that have two HDs running in Raid 1 for speed.

Unfortunately, this is not a documented limitation listed on the True Image for Mac box nor is it listed on the advertising web pages. The product is unusable for me with my Mac according to Acronis.

Acronis will not honor a refund because I purchased it from an Acronis reseller. The Reseller will not honor the warranty even though the product will not work on my Mac because the box was opened. A true "catch 22" situation. How could I possibly know it would not work when the limitation was not published on the box?

I am very unhappy BOTH with Acronis and with The reseller whose name starts with the letter "N"

After being a very happy customer of Acronis products for many years, I find this poorly documented, functioning, and supported product not worthy of what I would have expected from Acronis or it's reseller.

I cannot be more displeased with both of them. What a waste!

Mon, 08/18/2014 - 13:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Louis,

we information about supported and not supported backup sources/destinations in our KB and in user guide.

I'm very sorry that you found it difficult to find and I've forwarded your feedback to responsible people. Please be sure that it will be carefully considered and used for further improvements.

Thank you.

Thu, 08/21/2014 - 14:40
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks Anna. However I disagree as the information posted is not at all clear. It shows Hard drives as being compatible . Then without explanation of what this means (external NAS for example. External drives etc. )way down at the bottom it shows a separate listing for Apple Raid, which implies that this is different from the internal Hard Drives within a Mac itself. The documentation is at best misleading or ambiguous.

Please note that other products designed and marketed to "clone" and or backup images of Macs including the ability to boot from the results, work just fine with Apple Raid, that is internal to a Mac. An example is "Superduper".

I would have never guesses that the Acronis product would be without this capability.

Thu, 08/21/2014 - 15:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I encountered the same problem, and totally agree the documentation is NOT ADEQUATE on this point.  Money wasted on Acronis once; NEVER AGAIN!!!

And I will share this with all my friends.

Thu, 06/21/2018 - 13:03