Unable to recover files from an old backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,
I have acronis 2016 mac. For many reasons I had to format my mac, now I'm trying to restore my files and folders from an old backup. When I select a folder and I click the button recovers get the following error:
Failed to deploy task. Restart your computer and try again. If the error persists, check your antivirus settings.
Can someone help me? Thanks again.

Sun, 01/03/2016 - 12:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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viewing system logs of my mac. I intercepted this error:

2016-01-04T22:26:45.888 | 4 | 0x090 | 0x000b | 0x96edab22042dce76 | Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings. | 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
 | 2016-01-04T22:26:45.888 | 4 | 0x090 | 0x0002 | 0x96edab22042dccc9 | Failed to save the script to file.
 | 2016-01-04T22:26:45.888 | 4 | 0x004 | 0x0014 | 0x3d9ea26f1bfdf0cf | Unable to access the file or folder​
 | 2016-01-04T22:26:45.888 | 4 | 0x000 | 0xfff1 | 0xbd28fdbd64edb914 | Permission denied

it seems that acronis no permission to save the file.
How to solve this problem? and a bug acronis or what? Help

 

Mon, 01/04/2016 - 21:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same Problem with the latest Acronis True Image 2016 for MAC Build. Can´t restore any file from my Backup.

Please help !

 

Wed, 01/27/2016 - 07:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Deckard,

the problem reported by Diego is being investigated by our QA now and at the moment there is no ready solution, but we are working on it.

I see that you've also submitted a support ticket. Soon you'll be contacted back by one of our support professionals. Most likely we'll need additional information for investigation, so please be prepared to send us requested reports.

Thank you,

Wed, 01/27/2016 - 09:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 2

Hello,
I managed to solve the problem of the recovery of files and folders.
I run these simple steps:
1) Removing Acronis application
2) Removing the folder / Library / Application \ Support / Acronis
3) Install an older version of Acronis # 5673 (version.2.0.5673)
Now everything works fine.

^___^

Thu, 02/04/2016 - 13:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello!

I have the same trouble today.

Acronis True Image 2016 build 2.0.6038 (evaluate period).

I will try the method described by Diego Squillaci and write an update...

 

Tue, 03/01/2016 - 13:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi @all,

Acronis told me that it will fix in the next update.

So hope it will come soon.

 

Daniel

Tue, 03/01/2016 - 13:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Good news!

But I can't wait. I need to work today.
I have created a backup of the laptop and spend about 4 hours trying to restore my files.

Tue, 03/01/2016 - 14:17