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Acronis Sync and Android

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Dear all,

Sorry for this stupid question, but I am unable to find a way to get folders I have added to the Sync on my desktop on my Android Device

I am of course running Acronis True Image application on my device (an Android 6.01)
I must miss something very obvious
 

Regards

Christophe

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Did you first create a sync with Acronis Cloud?  Your android device can only sync with a Cloud based sync folder.

Yes I did create a Sync on the cloud
the problem is

I can't see Sync anywhere in the android application. I can see mobile backups but not sync
 

You followed the steps outlined in the link below to create the sync?

http://www.acronis.com/en-us/support/documentation/ATI2017/index.html#1…

Yes all of them

And the synchro is running with 912.1 MB of data in the cloud

I suggest you contact support with this issue.  Is your moblie device a phone, tablet?  In my experience some mobile applications have differing views depending on the device they are used on, maybe that is the case here and they can point you in the right direction.

Hello Christophe,

Synchronization feature existed in an old application Acronis True Image for mobile devices which has been replaced with a completely new one. Unfortunately, it does not feature sync anymore. You can only create backups from your mobile device and recover/access them through the app or a web browser.

Regards,

Slava