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Backup of iPad is not possible

Thread needs solution

Im using True Image 2016 Cloud version and cant backup my iPad 32GB version 9.2.1. I installed the True Image App and click on "Backup now" and get a message that an error occure but wihtout any explanation.

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Hello Thomas,

Thank you for your posting! Please contact our support team, so that we can investigate the issue.

Thank you,