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Cannot log in on Android

Thread needs solution

I have True Image 2016 on my computer and use it successfully for cloud backups.

Now i have downloaded Acronis Ture Image for Android but each time i try to log in to "Back up to Cloud" i get an error message, "The email or password is incorrect". I have double checked the mail and password and have even changed the password but i get the same error everytime though the email and password are indeed correct.

Since i already have a valid account registered with Acronis i assume that i can skip to register a new one on the True Image android app.

What have i missed?

/Roger

 

 

 

0 Users found this helpful

I doubt that you have missed anything. I suggest you talk to technical support via livechat.

General information on getting technical support: https://forum.acronis.com/forum/18623

Ian