Fail - Restoring Android mobile data via Windows 10

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Hello

I'm having a very fraustraing time, I recently did a mobile backup with the latest Acronis TrueImage 2018 and the android app, then did a complete reset of my phone. Fine I thought I'm covered if there are any issues. I did mange to restore SMS messages via the app which was good.

I then realised I needed to restore from cards from the StorCard app, fine I am covered thought.

So I went to Acronis on Windows 10 Ver 1709, and started up Acronis True Image (latest), clicked "browse file"...

When browsing folders most of the time I get.

"System cannot find the file specfied."
"A device attached to the system is not functioning."

Yes I have antivirus disabled so no conflicts.
Occasionally it does let me browse the files but I certainly can't store.

Anyway when it does work (for a little while) all I see is folders:

Calendars
Contacts
Messages
Photos
Videos

(although clicking on them produces error as already stated)

Regardless, so there is no other data available?
I'm looking for app data for a particular app but I don't see it, so it doesn't back up everything??

In the meantime I shall update the Windows build to the latest build, I should not have to do this but let's see.

Thanks

Alex Shirley

Wed, 08/08/2018 - 14:38
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So I updated to Win10 Version 1803.

When clicking on "Browse files" in Acronis I get:
"M:\Pixel\07-08-2018 18_25_16 is not accessible."
"A device attached to the system is not functioning"

I do it a second time... it works. Then I click on a sub folder and I get something like:
"M:\Pixel\07-08-2018 18_25_16\contacts is unavailable"..
or
"M:\Pixel\07-08-2018 18_25_16\photos is unavailable"..

etc.

 

and I'm looking for app data for a particular app but I don't see it, does this backup app actually back up everything??

Me not happy :( thx.

Wed, 08/08/2018 - 18:23
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Hello Alex,

Currently, only the following types of content are supported in the mobile app

  • Photos
  • Videos
  • Photos and videos located in iCloud (iOS only)
  • Contacts
  • Calendars
  • Messages (Android only)
  • Reminders (iOS only)

Please refer to https://www.acronis.com/en-us/support/documentation/ATI2018/index.html#40853.html 

As for the browsing issue, I'd raise a support ticket for investigation at https://www.acronis.com/en-eu/support/contact-us/

Thank you,

Wed, 08/15/2018 - 12:24
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Naa. I lost all my data.

Acronis led me to believe my entire phone would be backed up using this software. Why would I not think any different

 

Thanks a lot Acronis ! Won't be trusting your mobile app ever again.

(And you still won't backup ext4 unless it's sector by that's another issue).

 

All these gimmicks they give us but the basics won't work.

Tue, 11/06/2018 - 00:54
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Hi AlexS,

 

I did find the issue.  It seems when I backup my Messages (Android) My data corrupts.  I was trying to quickly test by only backing my calendar, and was able to browse my data, then turned on Calendar, and Messages, and the corruption occurred.  I then tried to backup Calendar, Contacts, Photos, and the data was fine.  Trying to add videos now, and will see what happens only that will take some time still.  I have a lot of large videos on my phone right now.  

I would like to be able to backup my text messages as well but it looks like I will have to keep that turned off for now.

Thanks

Don

Wed, 11/07/2018 - 02:48
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Still no real solution....  The not backing up text messages no longer works for me.   I will see if there is a way to log an issue with Acronis directly I suppose.

Tue, 01/08/2019 - 01:59
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Hi AlexS

There is no solution to create a backup of Android devices completely which works like True Image for Windows or Mac. I just had to reset my tablet and found an article on that item in the German IT periodical CT. The best solution were those offered by hardware producers or Google but a complete backup is not created with these either. https://www.heise.de/select/ct/2017/17/1502994924632705
https://www.youtube.com/watch?v=GsfcgDD5Yn8

My Google backup of my tablet was useless. I have to install everything from scratch.....seeing it positive - it liberated a lot of memory. At least the SD-card stayed fast and undamaged.

It's a shame that for the devices most vulnerable to loss, theft or physical damage, which many people heavily rely upon in their daily work and acitivy, there is no really working solution. But that is an inherent problem of Android.

at least for many data "my phone explorer" https://www.fjsoft.at/de/ is a useful tool.

This guy https://www.timotime.de/anleitung-android-komplett-backup-ohne-root/ states that there is a way to backup without rooting. I did not try it, I might have a look at it.

Regards, Franz47

 

Fri, 01/11/2019 - 07:54
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So like a true madman I upgraded to the 2020 version.

Acronis goes on about their wonderful mobile backup solution in the 2020 version here:
https://www.acronis.com/en-gb/personal/true-image-features/backup-your-mobile/

I've looked everywhere, I see NOWHERE to back up a mobile phone in the 2020 version!! It looks like they're removed the facility even though they are advertising it??? Can somebody show me where I'm going wrong in the 2020 version? It's gone!

 

EDIT - Nevermind - found it, that was well hidden! I'm not going to tell you where, that's half the fun.

Mon, 12/02/2019 - 21:37
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Hello Alex,

we haven't changed anything, the location of Mobile backup in the desktop version is the same as in Acronis True Image 2019 https://www.acronis.com/en-us/support/documentation/ATI2020/#40831.html

Mon, 12/09/2019 - 07:16
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I skipped 2019.

You've removed it from the tools area in the 2018 version. It's no big deal once you know how regardless.

Mon, 12/09/2019 - 09:56