How to delete mobile backups

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Forum Member
Posts: 5
Comments: 45

Hello

Does anyone know if it's possible to (permanently) delete mobile backups?

You can delete them from the online dashboard but they remain visible in the mobile app on my phone.
I can see them in the access and recovery tab under "Mobile Backups". The current actual backup is seen under "This device" (screenshot)

So I would like to get rid of the Mobile backups (try-outs from the past)

Does anyone know how ? (If it's even possible)

Thanks for your reply

Kind regards

RHE

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Tue, 05/10/2016 - 21:42
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Frequent Poster
Posts: 4
Comments: 566

Hello RHE,

Currently it is not possible to delete backups from the app itself. Backups will be deleted only when Acronis Cloud subscription expires.

If you submit a ticket, we could delete backups from our side as per your request.

Regards,

Slava

Fri, 05/13/2016 - 16:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 45

Hello Slava

Thank you for your reply.
The above mentionned situation has been resolved and the backups are deleted - thank you for that.

I would like to suggest to make it in the future possible to delete backups from mobile devices so the user can stay in control of the data that is stored in the cloud.

Thank you

Kind regards

RHE

Tue, 05/17/2016 - 21:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 5

Not sure if this is the correct place to post this question but giving it a go anyway.

I currently hve TrueImage 2017, build 8053. Mobile backup to my Windows 10 PC from a Samsung S6 was easy to install and I'm using it. It's created a tibx file and is busily filling it with backups.

My problem seems to be that it's now nearly 2GB, and I can't find any way to delete any of the backups. I can see them, and see all the files, but I can't delete the old ones. Neither can I change the security on them so as to allow me to delete them.

Can anybody let me know how to accomplish this so that my .tibx file doesn't eventually take over my disk.

Bobh

Wed, 05/10/2017 - 21:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 45

Hello Bob

It seems to me as if you don't have enough rights to delete the .tibx file. When I look here on my PC I see that Administrator rights are needed to be able to delete the file. I tried here and I can delete the file without any problem. The owner of the file is "\MyPC\Administrators"
Do you have admin rights ?

Have you tried deleting the entire backup from the Acronis UI and starting all over again with a new backup ?

Kind regards

RHE

Wed, 05/10/2017 - 21:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 5

Hi RHE

Thanks for your reply. I can delete the .tibx file no problem. What I was trying to do was delete some of the old backup folders within the .tibx file. It doesn't seem to matter whether I look at them from within True Image, or by opening the vitual disk  (G: on my PC), not only can I not delete them, I can't change the security properties to allow me to delete them.

The only option I have is to delete the .tibx file every now and then, which is a pity because True Image dor Mobile Devices is a really useful utility.

 

Thu, 05/11/2017 - 18:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 111
Comments: 29781
mvp

Bob, all backup image files, .TIB or .TIBX are read/only files so you cannot change the contents of these files.  This has been the case across a number of recent versions of the product - it is a long time back since Acronis offered read/write access to image files.

If you need to change an image file, then you should start a new backup and exclude the folders that should not be in the image.

Fri, 05/12/2017 - 09:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thanks Steve,

What I meant was that True Image for Mobile Devices adds to the .tibx file a folder named with the date and time of the backup, and containing all the files and folders being backed up. The .tibx file increases in size by one of these folders each time the backup runs. So the .tibx file isn't read-only for True Image, just for me.

From what you've said, it seems that there isn't any way to delete any folders from inside a .tibx file, and my only option is to keep an eye on the size of the .tibx file itself, and delete it every now and then. That's not too much of a hardship considering how easy True Image has made the phone backups. It'd be nice if, at some point in the future, Acronis automated the number of backups to be kept by True Image for Mobile Devices in the same way that it does with other backups. But until then I'll just delete it once a week (or until I forget about it and one day my disk gets full and I wonder why) :-)

Fri, 05/12/2017 - 19:25