QR scan code not working
Hi All,
I just downloaded and installed acronis true image 2017 software(trial) in my pc. I installed acronis mobile true image in my iphone. My wifi network is same in pc and phone. However my iphone is not scanning the QR code in my pc(acronis true image 2017). Anyone experienced similar issue. please help.


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Hello Saravanan, Steve,
We are working on troubleshooting instructions for the error message "No connection. Ensure that this device and the PC are connected to the same WiFi network" and will publish them in KB when ready.
Saravanan, if the error message is different in your case, let us know. I recommend you opening a support ticket at http://www.acronis.com/support/contact-us.html
Regards,
Slava
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Hello IENS-GROUP,
We'd highly recommend investigating this issue through a support ticket.
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This absolutely the worst software this company has ever produced. I used to love Acronis. Time to find something less complcated that I can setup and install without having to wait for a forum response. I'm disgusted. And I had very high hopes to replace an Apple backup system that has been bothering me.
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Doug, this is a user forum only not a route to support.
If you haven't already raised a Support Case for your issue with not seeing a QR Code, then I would strongly encourage you to do so, and to take advantage of the Live Chat feature which will get you 'talking' to Acronis Customer Central support in real time.
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