Kann keine Backups mehr hinzufügen

Hat sich der Pfad zu den Backups verändert?

Welches Betriebssystem wird verwendet?

Die Systemfestplatte ist fehlerfrei? (eventuell mal mit CHKDSK prüfen)

Eventuell Bilder/ Screenshots?

Hallo,
ich habe u.a. das gleiche Problem bei einem Kunden von mir. Ich hatte mich vorhin bei ihm per Teamviewer eingewählt und wollte die Sicherung überprüfen, die ich bei ihm vor einer Woche eingerichtet habe (Win7, Acronis TI 2015). Wir hatten damals eine Vollsicherung und eine anschließende inkrementelle Sicherung gemacht. Gestern stieß er erneut eine inkrementelle Sicherung an.

Ich konnte die Sicherung mit dem Windoows Explorer ansehen und überprüfen. Aber als ich danach Acronis TI aufrief, hatte ich das komplett identische Verhalten wie acroerich oben. Sowohl die Systemplatte (eine Samsung SSD) als auch die externe USB3-Sicherungsplatte sind in Ordnung.
Das vorhandene Backup ließ sich nicht mehr in die Backupliste aufnehmen. Es ließ sich nur ein neues Backup erstellen.

Wir hatten vor einer Woche beim Einrichten schon ein komisches Verhalten. Wir haben während der Erstellung des full Backups normal weitergearbeitet, wie ich es bisher mit TI gewohnt war. Als ich zum Test anschließend eine Datei wiederherstellen wollte, sagte er plötzlich, dass er das Backup nicht mehr finden könne.

Wie gehen wir weiter vor? Im konkreten Fall könnten wir mit Acronis TI weder Laufwerke noch Dateien wiederherstellen?

Welche Info benötigen Sie? Ist das ein Fall für die Hotline? Was kann ich tun? Ich kann der Sicherung gerade nicht trauen.

MfG WGLAN

@acroerich und @WGLAN

Wurde ATI 2015 damals neu installiert, oder über eine ältere Acronissoftware drüberinstalliert?

Es wurde neu installiert

WGLAN

All,

I was asked to help here by G. Uphoff. I can only suspect by what I read that these disappearing backups are being saved to a destination that is on an external disk. This is supported by TI 2015 however I did help a user awhile back with I think the same problem you are having with backups not showing in the backup list. The reason for his problems was that the external drive letter had changed due to a USB thumb drive or stick being attached to the machine which Windows decided at some point to give that USB stick the drive letter that was once assigned to the external drive.

If you have attached other USB drives to your machines you should remove them while Windows is shutdown then restart Windows and see if the problem has been corrected.

It is recommended that external drives used for backup storage be assigned a drive letter using Windows Disk Management and that letter needs to be at the end of the alphabet (X,Y,Z). This usually solves the problem. If you find that the above solves your issue and you decide to assign a drive letter to the external drive for the backups you will also need to change the path to the backups in TI 2015 to the new drive letter as well.

Hi Enchantech,

thank you for your quick Response. You are right, both customers, where I installed TI 2015 and where I experienced a strange behaviour like the disappearing backup list entries, had external usb3 disk drives with a drive letter S:, which I had changed to S: from another letter, originally assigned by Windows. So the problem might have something to do with the external USB drives and its assigned letters. But I had kept it as S: for the rest of the time over several Windows boots and it was never changed by other USB drives. Nevertheless the backup had disappeared all of sudden. (On my own PC I use TI 2015 with an internal drive and never had Problems.)

How should I proceed regarding the change of the letter to be at the end of the alphabet (X,Y,Z)? Do I just take out the other USB drives, change to letter from S: to Z: and reboot. Or would I have to reinstall TI 2015? Should I be able to add the existing backup with its 2 incremental backups to the list or would I have to define a new backup?

I may not get around to test your proposal till next Monday. (Too bad, that Acronis stopped the free support for TI2015 on May 28. I had seen the problem at the customer sites that date before but never got around to report it. It must clearly be a bug in TI 2015.)

Thanks again for you help!

WGLAN

First, this issue if it does exist on your problem machines is not a bug in TI. It has to do with how the enumeration of USB ports on the machine in question are handled and ultimately Windows assignment of drive letters to those devices that require it. Windows will assign drive letters in alphabetical order as devices are brought online during the enumeration process that require them. These letters may change as the USB ports may not come online in the exact same order with each machine startup. Thus the problem, a device requiring letter assignment is added or comes online and Windows assigned the next available drive letter to that device.

In your case the letter S is fairly high up on the alphabet chain. If what I suggest is the case here then this machine must have a good number of attached devices that require drive letters. For most installs this is not the case.

If it were me I would use Windows disk management to take a look at all installed drives and their assigned drive letters. This should allow you to locate the external drive and discover what drive letter is assigned to the drive currently. You say that you changed the drive letter to S on your customers machines from another letter previously assigned by Windows. How did you make this change? If you did not use Windows Disk Management to make this change then that change will not remain constant and thus your problem.

Once you discover what drive letter is currently assigned to the external drive you should be able to use the Add Backup feature of TI to bring those backups back into the backup list by specifying the path to those backups if necessary. The TI app should locate any backups found on the system however and allow for import of those backups into the list. Have you tried using the Add Backup option in the TI app yet?

To assign a drive letter to the external drive using Windows Disk Management, locate the drive in list of drives shown by Disk Management. Left click on that drive to select it then right click on the drive and from the resulting context menu that appears choose Change drive letter or Paths. Another window will appear from which you would choose Change, This will give access to a drop down box that lists all available drive letters. Make your selection and choose OK.

Once your new drive letter is assigned to the drive you should then open TI, add the backups to the backup list and verify that the path to those backups with the associated backup tasks has the correct drive letter.

Hi Enchantech,
sorry for not getting back to you earlier. I was busy over the weekend.

Let me describe my situation at both customer locations, where TI2015 does not perform properly.
- In either case there was only one additonal USB-drive besides the backup drive. The reason, why I assigned the letter S:, is that I like to have the same letters for a certain type of a drive, e.g. S: for "Sicherungslaufwerk" and V: for "DVD". As long as you do not use any new USB drives, the letters once assigned using the Windows Disk Manager stays the same after a reboot. ( I am an old Windows admin and know how Windows functions in that respect.)

Therefore I cannot imagine why TI 2015 loses the backup in the list after a reboot. The drive letter did not change. And the fact, that I can use the Windows Explorer to successfully open a tib-file, but cannot add the same backup to the backup list (I had tried that before), shows me that something is quite fishy.

What do you suggest to do next? Twice I had seen just the results at the customer location, that recovery was not offered and the main backup screen, but I could open the tib-file with the Windows Explorer. Once I was directly operating the PC when it happened:
- I performed an incremental backup
- Afterwards I recovered a single file and everything went fine.
- Then I used the Windows Explorer to open the tib-File.
- When I restartet TI 2015 (without a reboot in between) the entry in the backup-list was gone and could not be added any more.
- When I redefined the same backup, it would start a new full backup.

You suggested earlier to use higher Letters like X,Y,or Z. Du you believe that this makes a difference if there are ony 1 or two USB drives on the system? Why can I not add the existing backups to the list if they can be opened using the Windows Explorer?

Thank you for any hint. TI 2015 is not a reliable tool at these Locations. But I would like to use it in future as I used it in the past at all small customer Locations.

In most cases the assignment of a high drive letter to an external drive does the trick. In your case that clearly does not fully address the problem. These USB attached external drives are a problem with Acronis as the app does not expect nor is it designed to have backup locations moved about from path location to path location. You could say that this is a design issue of the app, you could also say it the fault of Windows and how it handles device letter assignment, and you could say that it is an inherent behavior of the USB specification. All would be correct.

My suggestions would be that you encourage your customers not to detach external drives attached to their systems that are used for backup purposes. Another would be that if USB attached external drives will be used for backups those devices should be connected to the number 1 USB port on the motherboard back plate. That port should be the first one to enumerate during POST so I would think that logically this would go a long way in solving the issue. When devices are connected to hubs or case ports these are the most random during initialization so should be avoided.

Beyond that your issue with the app not allowing you to add back a backup should not be happening. If you can run through the steps you are taking to attempt this we might shed some light on that.

@acroerich und @WGLAN

Ich denke, es wäre besser die Acronis Datenbank von ATI 2015 zurückzusetzen (löschen) und neue Backuptasks zu erstellen, um ATI 2015 wieder verwenden zun könen:

"Acronis schedmgr.exe" ist der "Acronis Scheduler Manager" zum Verwalten von Planungen.

http://kb.acronis.com/sites/default/files/content/2005/12/1518/schedmgr…

1. Man startet diese Datei mit rechtsklick und "Als Administrator ausführen", im schwarzen Fenster tippt man "task zap" und mit "Enter" bestätigen. (um alle geplanten Aktionen zu deaktivieren)

Danach "Exit" eintippen und mit Enter bestätigen, oder das Fenster schließen.

2. Bei Dienste auf "Acronis Nonstop Backup Service", Acronis Scheduler2 Service" und "Acronis Sync Agent Service" einen Rechtsklick machen und "Eigenschaften" auswählen, dann auf "Starttyp" - "Deaktiviert" setzen und die Dienste mit "Beenden" beenden (dann hat man mehr Zeit, da diese Dienste nach kurzer Zeit neu starten würden).

3. Im Taskmanager alle Acronisprozesse beenden ("Acronis TIB Mounter Monitor" und "Acronis True Image Monitor").

4. Den Inhalt löschen der folgenden Ordner (In den "Ordneroptionen" muss "ausgeblendete Dateien, Ordner und Laufwerke anzeigen" eingestellt sein):

C:\ProgramData\Acronis\Home\Database
C:\ProgramData\Acronis\TrueImageHome\Database
C:\ProgramData\Acronis\TrueImageHome\Scripts

5. Bei Dienste auf "Acronis Nonstop Backup Service", Acronis Scheduler2 Service" einen Rechtsklick machen und "Eigenschaften" auswählen, dann auf "Starttyp" - "Automatisch" setzen. Auf "Acronis Sync Agent Service" einen Rechtsklick machen und "Eigenschaften" auswählen, dann auf "Starttyp" - "Automatisch - verzögerter start" auswählen.

6. Den Rechner neu starten.

7. Backuptask in den Einstellungen nochmals prüfen (alle alten Backuptasks sollten nicht mehr vorhanden sein), bzw. den Backuptask neu erstellen.

@Enchantec and @G.Uphoff

First of all I have to say that I am really impressed with your support and responsiveness. Thank you!

I am not sure, when I will have access to the 2 problem maker PCs this week, since my brother from Brazil is visiting for a couple of days. But I will try to follow G.Uphoffs suggestion asap. Should I be able to add the existing backups on the external drive after finishing the procedure? Or does the adding only work for tib-files with corresponding data in the Acronis TI DB. (This might be a test to give us some clue.)

Your suggestion, Enchantec, does not help for a laptop which is moved around. You don't want to carry the external drive with you. In addition a backup media should always be stored in another place away from the source of the backup in case of a catastrophic problem. And how do you determine the first USB port on a laptop? I don't think they are numbered.

Maybe I overestimated the function of TI which I had sold at least 20 times to customers to be used for backups. But I never had these problems before Ti 2015.

WGLAN wrote:

I am not sure, when I will have access to the 2 problem maker PCs this week, since my brother from Brazil is visiting for a couple of days. But I will try to follow G.Uphoffs suggestion asap. Should I be able to add the existing backups on the external drive after finishing the procedure? Or does the adding only work for tib-files with corresponding data in the Acronis TI DB. (This might be a test to give us some clue.)

Nachdem die Datebank gelöscht wurde, wird ATI 2015 nach dem ersten Systemstart nach Backups suchen. Sollten Backups nicht sofort gefunden werden, kann man jeweils die neuesten Backupversionen zur Backupliste hinzufügen.

Wenn die neueste Backupversion zur Backupliste hinzugefügt wurden und man Testweise probiert eine Datei oder Ordner wiederherzustellen, sollten alle zur Backupkette (bei z.B Inkrementellen Backups) gehörenden Backupversionen angezeigt werden.

Wenn die neueste Backupversion zur Backupliste hinzugefügt wurden, kann man bei "Aktionen" mit "Neu Konfigurieren" die Backupeinstellungen neu konfigurieren, alles muss neu konfiguriert werden (Quelle, Ziel, Dateiname, Backupschema usw).

@G.Uphoff

Ich war heute bei einem der beiden Kunden und habe Deinen Vorschlag befolgt. Jetzt scheint wieder alles richtig zu sein. Ganz vielen Dank für Eure Hilfe! Auch an acroerich für seine PN.

Noch eine letzte Frage, ich muss doch in der Lage sein, während des Backups ganz normal auf dem PC weiterzuarbeiten. Richtig?

Gruß, WGLAN

Ich denke, das die Auslastung der verwendeten Hardware ausschlaggebend ist. Bei eine AMD a10 6800k APU und Samsung 850 Pro SSD merke ich nichts von einem Laufwerksbackup.

Bei einem AMD FX8120 mit normaler 500GB Sata Festplatte, hat man am Anfang des Backups eine eher schlechtere Performance ("Berechnung"), sobald das Backup-Archiv erstellt wird, sollte man problemlos arbeiten können.

https://kb.acronis.com/de/content/39181