Notfall CD
Hallo an alle,
Ich habe Probleme mit der Notfall CD und zwar geht die Maus nicht mehr.
Das war bei den vorherigen Versionen nicht der Fall, da ging sie immer.
Was kann man da Machen?
Gruß
Shirocco
Bei mir ist es das Gleiche.
Mit ATI 2015 (beim Booten mittels CD, sowie auch mit USB-Stick) wird die Maus nicht erkannt und funktioniert nicht (Mauszeiger bewegt sich nicht), egal welche Maus-Marke: Logitech, Microsoft, Trust (alles handelsübliche Mäuse). Dies ist aber nur der Fall bei einem neueren Rechner (ASUS-Mainboard mit H87-Chipsatz und Intel-Haswell-Prozessor), obwohl ich im UEFI "Vollständige Initialisierung aller Geräte" eingestellt habe.
Bei einem älteren Rechner (nur BIOS, kein UEFI) mit AMD-Chipsatz (780) funktioniert die Maus bzw. die Mäuse.
English:
Same over here.
Using ATI 2015, i.e. booting from CD or from USB-stick, the mouse pointer is frozen no matter what brand of mouse is used (Logitech, Microsoft, Trust, basically run-of-the-mill pointing devices). However, this happens only with a PC with mainboard from ASUS (H87-chipset and Intel-Haswell-processor). UEFI is set to initialize all devices fully.
The mouse (no matter what brand) does work whenever ATI 2015 is used on an older machine, BIOS instead of UEFI, with AMD-chipset (780).
Stucken
@ Anna Trifonova,
bei mir ist das gleiche wie bei Stucken, bei allen Mäusen tritt der gleiche Fehler auf.
Die Mäuse bewegen sich kein Stück sind wie eingefroren.
System: Win 8.1 mit UEFI
Shirocco
Mit der Version 2014 funktioniert die Maus einwandfrei, mit der Version 2015 funktioniert weder die Maus noch die Tastatur
System: Windows 7 Home Premium 32 Bit SP1
Bei mir geht die Maus und Tastatur bei Acronis True Image 2015 noch bei der Auswahl was man machen möchte, gehe auf Acronis Recovery (aus der Erinnerung) kommt dann die alte Menüoberfläche mit Auswahl Backup oder Recovery und links eben die anderen Auswahlmöglichkeiten.
Hier geht weder Maus noch Tastatur.
Maus und Tastatur Logitech, Tastatut MK700, Maus M705
Windows 7 64 Bit Ultimate
(copying from a parallel thread; hope English instructions are not a problem - and I apologize for any inconvenience)
Dear Community,
We're currently looking into the reports of mouse/keyboard devices not working under boot media. These are hardware-specific problems, so we'll need diagnostic information from the respective hardware to find the root cause of each mouse/keyboard device detection issue and implement the respective fixes.
(!) Your help is needed, as the hardware we have can be tested on our side, but we can't get all the hardware in the world (especially within small timeframe).
So if you have prolems with mouse/keyboard not detected, please get the below diagnostic data and ping Anna Trifonova (https://forum.acronis.com/user/36716) via personal message to forward this data to us for analysis. We can guarantee this data will be used for the tech problem investigation only.
*********** INVESTIGATION INSTRUCTIONS ***********
We will need to get the following information from you so our Linux developers can get to the root cause of the issue with the devices not detected correctly - and find a solution for you.
0. Hardware specifics: specify the exact mouse/keyboard device model and its specifics (e.g. wireless).
1. Windows system information:
- download and run AcronisInfo utility in Windows on the machine which has the hardware detection problems (make sure respective devices are attached): https://kb.acronis.com/acroinfo => save the output and send it to us
(!) if it fails to run for any reason, please press Win + R => type MSINFO32 => press Ctrl + S => save as msinfo file => compress it to an archive and share with us.
2. Try special boot media parameters and get system information from the boot media after this attempt:
2.1 Boot from True Image 2015 media. Wait till it shows you "Acronis True Image" and "Continue OS Booting".
2.2 Click F11. You will see a text box with "quiet".
2.3 Add to the text box: "force_modules=usbhid" after a space without quotes and press OK -> choose to load Acronis True Image
2.4 Check if mouse/keyboard is working.
=> If yes, go to Help -> Generate system report => save the resulting report as "sysinfo_usbhid". Let us know that this parameter helped detecting the devices and send us the respective report for further investigation. We will need it to implement full-fledged fix.
3. If parameters provided in steps 2 didn't help detecting the devices, we will need you to get a special DEBUG version of the system report from media; please do the following:
3.1 Boot from True Image 2015 media. Wait till it shows you "Acronis True Image" and "Continue OS Booting".
3.2 Click F11. You will see a text box with "quiet".
3.2 Add "debug" after a space without quotes and press OK => choose to load Acronis True Image
3.3 The media will boot to shell # interface
3.4 Create system report from shell issuing command:
# /bin/sysinfo
=> it will run and save a file to /var/lib/Acronis/sysinfo/sysinfo-****.tar.bz2
3.5 Save it to a Flash drive formatted to FAT32:
FLASH drive instructions:
- insert a Flash drive to a USB port and issue the following commands:
# cat /proc/partitions
=> This will give you the list of partitions/drives available in your system.
For example:
8 0 127744 sda
8 1 127744 sda1
3 0 80417183 hda
3 1 10241406 hda1
3 2 20482875 hda2
3 3 1020127 hda3
Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well. Let’s consider your partition on Flash drive is sda1 in this example.
- then you need to create a mount point for your flash and mount it:
# mkdir /mnt/tmp
# mount /dev/sda1 /mnt/tmp
(!) There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .
- check whether the drive is mounted correctly for writing access:
# ls /mnt/tmp
=> This will give a list of files/folders located on the drive.
- Then please type in the following command to copy the creation sysinfo data to the Flash drive:
# cp –r /var/lib/Acronis/sysinfo/ /mnt/tmp/
- Finally execute the below command to unmount Flash and finalize saving data to it:
# umount /mnt/tmp
=> Send us the resulting sysinfo-****.tar.bz2 file.
Hallo,
auch ich habe das gleiche Problem.
Mir persönlich ist nicht geholfen, wenn irgend etwas in Englisch geschrieben wird, da ich dieser Sprache nur bruchstückhaft mächtig bin.
Mit der der Version 2013 hat alles geklappt.
Gruß
Rainer Henning
Hallo,
kann mich Rainer nur anschließen, mir nutzt auch nichts in englisch.
Wie wäre es mit einem Update.
Schönes Wochenende
Shirocco