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Registrierung geht nicht

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Hallo liebes Team,

beim Installieren des Clients bekomme ich nach Eingabe des Benutzers/Passwortes folgende Meldung

Kann keine Verbindung zum Account Server aufbauen. Es konnte  │
       │ keine Verbindung mit dem Server 'https://cloud.acronis.com'   │
       │ über den Port '0' aufgebaut werden.                           │
       │                                                               │
       │ Stellen Sie sicher, dass eine Internetverbindung besteht und  │
       │ der spezifizierte Port nicht von der Firewall blockiert wird. │
       │ Versuchen Sie es anschließend erneut.                         │
       │                                          

Habt ihr vielleicht ne Ahnung was ich tun kann?

Grüße

Michael

 

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Posts: 2
Comments: 1727

Hallo und herzlich willkommen in unserem Forum!

Wir bitten Sie freundlich, das folgende Tool auszuführen: https://kb.acronis.com/content/47145. Falls das Tool geschlossene Ports erkennt, stellen Sie sicher, dass sie geöffnet sind. Überprüfen Sie außerdem, ob Ihr lokales Antivirenprogramm nicht unsere Dienste blockiert: https://kb.acronis.com/content/36429.

Wenn das Problem weiterhin besteht, empfehlen wir, ein Ticket bei unserem Support zu erstellen. Bitte senden Sie Screenshots der durchgeführten Fehlerbehebungsschritte an https://support.acronis.com/. Ihre Mitarbeit wird sehr geschätzt.

Beste Grüße.

Acronis Online Backup server's availability checking...
Mon Jan 15 11:15:58 2024
Network interface lo: 127.0.0.1
Network interface enp35s0: 81.169.141.64
====================================================
Front End Server cloud-fes-eu1.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Front End Server cloud-fes-us1.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Front End Server cloud-fes-us2.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-eu1.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-us1.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-us2.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
RPC Server web-api-tih.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================
RPC Server web-api-vmp.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================
RPC Server web-api-tie.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================
 

Acronis Online Backup server's availability checking...
Mon Jan 15 11:15:58 2024
Network interface lo: 127.0.0.1
Network interface enp35s0: 81.169.141.64
====================================================
Front End Server cloud-fes-eu1.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Front End Server cloud-fes-us1.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Front End Server cloud-fes-us2.acronis.com, port 44445 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-eu1.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-us1.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
Registration server cloud-rs-us2.acronis.com, port 55556 is AVAILABLE
Server ping result: 0% of packets were lost => SUCCESS
====================================================
RPC Server web-api-tih.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================
RPC Server web-api-vmp.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================
RPC Server web-api-tie.acronis.com, port 443 is AVAILABLE
Server ping result: 100% of packets were lost => WARNING!
====================================================

Start unpacking...
Unpack files to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/
Unpacked msp_port_checker_tool.exe to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/msp_port_checker_tool.exe
Unpacked libstdc++.so.6 to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libstdc++.so.6
Unpacked libgcc_s.so.1 to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libgcc_s.so.1
Unpacked libssp.so.0 to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libssp.so.0
Unpacked libunwind.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libunwind.so
Unpacked lx_supp.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/liblx_supp.so
Unpacked archive3.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libarchive3.so
Unpacked astor_client.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libastor_client.so
Unpacked expat.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libexpat.so
Unpacked libcrypto10.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/liblibcrypto10.so
Unpacked libssl10.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/liblibssl10.so
Unpacked pcs_io.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libpcs_io.so
Unpacked pcs_stats.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libpcs_stats.so
Unpacked zstd.dll to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/libzstd.so
Files unpacked to /tmp/8008C60C-8D72-49F3-BF79-A3C27342535D/
Start executing...

Connection verification tool (This build was compiled at Dec 23 2022, 15:24:51)
Start time: 2024-01-15T11:33:55.264+01:00

* Cannot proceed: asamba executable missing