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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Beginner

Posts: 14

Comments: 2

Hallo,

wie erhalte ich Unterstützung,wenn die Supportzeit abgelaufen ist?

mfg

ejo

Fri, 12/06/2013 - 08:17

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli

Forum Hero

Posts: 88

Comments: 7700

Für Online Support hat man Support solange man ein gültiges Online Backup Abonnement hat.

Eine Supportanfrage beim deutschen Acronis Support über "Live Chat", in der Woche tagsüber (in deutscher Sprache) bei Acronis.de im "Live Chat" um Hilfe zu bitten.

"Technische Probleme/ Fragen" - "Ich nutze ein Online Backup Service" - mit Emailadresse und Kennwort anmelden - Das "Acronis Stand alone Backup Client" aus der Liste wählen. Jetzt sollte "Live Chat" verfügbar sein.

http://www.acronis.de/support/contact-us.html

-------------------------------------
Für ATI 2013 und 2014 kann man Pay Per Incident Support kaufen, wenn kein gültiges Supportprogramm mehr vorhanden ist.

Um sich ein "Pay Per Incident" Supportprogramm zu kaufen, um in der Woche tagsüber bei Acronis.de im "Live Chat" um Hilfe zu bitten zu können, muss die Seriennummer bei Acronis.de registriert sein, sonst kann man die verwendete Acronissoftware nicht in der Liste auswählen.

"Technische Probleme/ Fragen" - "Ich arbeite mit einer Vollversion" - mit Emailadresse und Kennwort anmelden - Die "Acronis True Image Home Software" aus der Liste wählen.

Jetzt "Pay Per Incident kaufen", oder "Ich habe bereits PPI Lizenz gekauft" auswählen (Wenn bereits bereits eine PPI Lizenz gekauft wurde).

Dann sollte "Live Chat" und "Email" (Webformular) verfügbar sein. Bei Supportanfragen über "Email" dauert es oft lange bis eine Antwort kommt.

http://www.acronis.de/support/contact-us.html

Mindestanforderungen für "Live Chat":

http://forum.acronis.com/forum/40118

Fri, 12/06/2013 - 14:43

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