Converting to VM hangs or fails / Konvertierung zu VM bleibt stehen oder schlägt fehl - Acronis Cyber Backup 12.5 virtual host

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2 virtual machines running on the host "Windows Server 2019". The backup of the VMs runs smoothly. But converting to VM (Microsoft Hyper-V) make problems since some months (update?). At first it was sporadicly but now the conversion fails with every backup.

Error message: The activity has not shown any progress for a while and stands at 0%.

Sometimes the message is displayed "There was an error reading the hard disk.". Does this refer to the disk of the Hyper-V or to the hard disk where the backup is located (NAS)?

The avhdx files are generated or at least have actual file date.

The two backups run at different times. The host finished at 7:40 p.m., the Hyper-V will be backed up at 8:00 p.m., etc.

What could be the problem?

***********************

Auf dem Host "Windows Server 2019" laufen 2 virtuelle Maschinen. Das Backup der VMs läuft einwandfrei durch. Bei der Konvertierung zu einer VM (Microsoft Hyper-V) kommt es jedoch seit einiger Zeit (Update?) zu Problemen. Anfangs noch sproadisch so schlägt jetzt die Konvertierung bei jedem Backup fehl.

Die Aktivität zeigt seit einiger Zeit keinen Fortschritt mehr und steht bei 0%.

Manchmal wird die Meldung "Fehler beim Lesen der Festplatte." angezeigt. Bezieht sich das auf die Platte der Hyper-V oder auf die Festplatte, wo das Backup liegt was in eine VM konvertiert werden soll?

Die avhdx-Dateien werden erzeugt.

Die Backups laufen zeitlich getrennt voneinander. Der Host ist z.B. 19:40 Uhr fertig, die Hyper-V wird 20:00 Uhr gesichert usw.

Woran könnte das liegen?

Thu, 11/26/2020 - 14:27
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Hello Raimer,

thank you for your posting! I'd start the troubleshooting with instructions from 45856: Acronis Backup: Recovery/Conversion to Virtual Machine Troubleshooting Guide. If the issue persists, please open a support ticket for the more in-depth investigation. 

Wed, 12/16/2020 - 06:24
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