Registrierung des Clients nicht möglich (timeout)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Guten Tag,

ich habe auf einem Hyper-V Server versucht Acronis zu installieren und in Acronis Cyber Cloud zu registrieren.

Leider war das nicht möglich. Dann bin ich wie beschrieben in diesen Artikeln vorgegangen:

https://kb.acronis.com/content/60085

https://kb.acronis.com/content/55244

https://kb.acronis.com/content/1711

 

Dabei steht in der Konsole folgendes:

{ "context":{ "$module":"mms_vsa64_28037", "Domain":"AGENT_CORE", "HttpStatus":"0x193", "Reason":"DEPENDENCY_ERROR", "code":"0x5" }, "domain":"global", "origin":{ "code":4, "fields":{ "$module":"mms_vsa64_28037", "Domain":"AGENT_CORE", "HttpStatus":"", "Reason":"DEPENDENCY_ERROR", "code":"" }, "linetag":"0x644c32798ed5683d, d:\\85\\enterprise\\common\\aakore_client\\impl\\akk_client.cpp:237, AakoreClient::AkkClient::Register", "module":722, "suberror":{ "code":12, "fields":{ "$module":"mms_vsa64_28037", "status":"" }, "linetag":"0x5b89cde5313bd154, d:\\85\\enterprise\\common\\http\\error.cpp:99, Http::CreateError", "module":583, "suberror":null, "text":"{\"domain\":\"AGENT_CORE\",\"code\":\"DEPENDENCY_ERROR\",\"context\":{\"response\":{\"json\":{\"domain\":\"AGENT_MANAGER\",\"code\":\"ACCESS_DENIED\",\"debug\":{\"msg\":\"POST (83cc6f01fc2121d663e87d59404f14da) to /api/agent_manager/v2/agent_registrations for agent (25a5cdba-968c-4aab-b654-71b72f59fbf6): failed to register agent: failed to validate possible tenant change: unintended tenant change\"}}}},\"debug\":{\"msg\":\"ensure agent registration: registering with agent manager: POST https://eu8-cloud.acronis.com/api/agent_manager/v2/agent_registrations: code 403, AGENT_MANAGER.ACCESS_DENIED: POST (83cc6f01fc2121d663e87d59404f14da) to /api/agent_manager/v2/agent_registrations for agent (25a5cdba-968c-4aab-b654-71b72f59fbf6): failed to register agent: failed to validate possible tenant change: unintended tenant change\"}}" }, "text":"{\"domain\":\"AGENT_CORE\",\"code\":\"DEPENDENCY_ERROR\",\"context\":{\"response\":{\"json\":{\"domain\":\"AGENT_MANAGER\",\"code\":\"ACCESS_DENIED\",\"debug\":{\"msg\":\"POST (83cc6f01fc2121d663e87d59404f14da) to /api/agent_manager/v2/agent_registrations for agent (25a5cdba-968c-4aab-b654-71b72f59fbf6): failed to register agent: failed to validate possible tenant change: unintended tenant change\"}}}},\"debug\":{\"msg\":\"ensure agent registration: registering with agent manager: POST https://eu8-cloud.acronis.com/api/agent_manager/v2/agent_registrations: code 403, AGENT_MANAGER.ACCESS_DENIED: POST (83cc6f01fc2121d663e87d59404f14da) to /api/agent_manager/v2/agent_registrations for agent (25a5cdba-968c-4aab-b654-71b72f59fbf6): failed to register agent: failed to validate possible tenant change: unintended tenant change\"}}" }, "reason":"internalError", "serCode":"0x02d20004+0x0247000c" }

Das seltsame ist, auf einer der Hyper-V Maschinen läuft auch Acronis und sicheren eine SQL Datenbank von Microsoft, und hier läuft alles ohne Problem. Bin leider etwas verwirrt.

Thu, 10/21/2021 - 06:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hallo Malte,

Willkommen in den Acronis-Foren! Konsulieren Sie bitte noch den Artikel  https://kb.acronis.com/content/62866, die die weiteren Schritte zur Fehlerbehebung enthält.

Wird diese Fehlermeldung danach nicht entfernt, empfehle ich dringend, sich an das Acronis-Support-Team zu wenden, um Hilfe zu erhalten.

Sat, 10/23/2021 - 11:17
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