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Account deleted / Cannot not register License on New account

Thread solved

Hello,

I have successfully deleted an Acronis account with an old email address and wanted to activate the serial number of Acronis Cyber Protect Essentials on a new account. Now the message appears that the serial number is still linked to the old account, but it has been deleted.

Is there a solution to this Problem? Otherwise I will lose 3 licences with a remaining term of 11 months. :-(

Greetings Dave

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Posts: 2
Comments: 1727

Hello! 

You need to move the licenses before deleting the account, otherwise it's expected they get lost.

I advise you to email our support providing the email where the keys were registered ( they may require the invoices of the purchase also ). https://kb.acronis.com/content/60806

Best regards.

Hi Jose,

Thanks a lot for your answer, so i have make the mistake that i have deleted the account before transfer the license.

I will ask the support when they can transfer or reactivate the keys (i have the Acronis invoice still on my computer).

Thanks a lot for your assistance.

Sincerely

Davide

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Davide Russo wrote:

Hi Jose,

Thanks a lot for your answer, so i have make the mistake that i have deleted the account before transfer the license.

I will ask the support when they can transfer or reactivate the keys (i have the Acronis invoice still on my computer).

Thanks a lot for your assistance.

Sincerely

Davide

You are welcome.

Best regards.