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License Transfer

Thread needs solution

Old Dell Precision T3600 computer finally bit the dust.  Got a refurbished T3600 and need to transfer my Acronis True Image 2019 license to the new computer.  Followed the instructions on the Acronis sight but when I enter my serial number I get a a message Please enter your old serial number.  Not sure what is going on, any help would be appreciated.

0 Users found this helpful

One possibility that comes to mind is that the license is an upgrade from an earlier version of ATI. Log into your Acronis account and see if there is an earlier version of ATI listed. Click on the earlier version and the license key should be shown.

Hope this helps.

Ian

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Posts: 2
Comments: 1727

IanL-S wrote:

One possibility that comes to mind is that the license is an upgrade from an earlier version of ATI. Log into your Acronis account and see if there is an earlier version of ATI listed. Click on the earlier version and the license key should be shown.

Hope this helps.

Ian

Exactly. I would also refer to the following KB's: https://kb.acronis.com/content/59689https://kb.acronis.com/node/60194

If the issue persists, please raise a ticket with our support at https://kb.acronis.com/content/8153

Best regards.