Acronis Migrate Easy 7 refused to install

Hello Steve,

Let me assist you with this situation.

In your case, the installation may fail due to following reasons:

-Some services responsible for installation are not started

-Some component from failed installation attempt still exist in your system

Please check the following:

-First of all, delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder. Please note, that the folder may be hidden, you can open it by issuing Start -> Run -> "%temp%" command without a quotes. If some files cannot be deleted, please reboot your computer and repeat deleting.

-After that, please open Control Panel -> Administrative Tools -> Services and make sure
that Volume Shadow Copy is started. If it is not, please start it and
change the Startup Type to Automatic.

- that COM+ System Application is started. If it is not, please start it and
change the Startup Type to Automatic.

- that Distributed Transaction Coordinator is started. If it is not, please
start it and change the Startup Type to Automatic.

If all of them are Started and installation still fails, please try opening Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application. If on any of the steps any error message occurs, this means that COM+ Service is corrupted and this should be fixed according to the instructions in official Microsoft Knowledge Base article "how to rebuild the COM+ catalog entirely".

If the issue still persists, please collect MSI log (it will help me to understand which component fails to install):

- Launch the installation file
- Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
- Select the path for extracting the component and click Save
- Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.

For example if you have extracted the AcronisTrueImage.msi to the C:\ directory then you should run the following command:

msiexec /i C:\AcronisTrueImage.msi /l*v C:\inst.log

- Reproduce the problem and send us the log file created during the installation

Please note that if there are any spaces in the path&msi-name, you should change them to _ symbol.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

I'm having trouble installing MigrateEasy 7. I interrupted the original installation from a download a few days ago. When I went to install it today, I get the "The Installation was interrupted before Acronis Migrate Easy could be installed. You need to restart the installer and try again." How do I restart the installer? I cannot even uninstall MigrateEasy 7 since it was not installed the first time. I simply deleted the desktop connection and downloaded the program again but the same thing happens. Do I have to go through all of the above? I'm not sure I even know what I am looking at in the Temp folder. I'm afraid to delete anything in case it adversely affects other programs. This was a gift and I need it to clone my old hard drive to a new one. There's got to be another way to do this, right? Please help.

I am having exactly the same problem as Mr. Dunbar.

I purchsed a Dane-Elec / intel 80 GB SSD from Newegg and received a USB copy of Acronis Migrate Easy 7.0.

It has repeatedly failed to install with the message that the installation was interrupted.
I found this thread and followed all the instructions, then tried the install again and it would not install. Frankly this is very frustrating, and I have spent the better part of a day on this problem.
The last time it failed I had run the msi file with the instruction to create the inst.log file which I have attached to this note.

Can you please help me get this running correctly.
Bruce Gough

Hello all!

Thank you for sharing your сoncerns with us, let me help you with the issue faced.

Dear Robert,

cleaning the Temp folder will not affect any product running and should some of the files be in use - you will be notified about it and the machine will simply refuse to delete the needed files.

Regarding the second installation attempt: in order to be sure we are installing onto the clear system, please, kindly check Add and Remove products to see whether Acronis Migrate Easy 7.0 is listed there. Should it be present - feel free to remove it and attempt new installation. In case you do not see it there,  the interruption of the installation was caused by another reason, which we are going to find out.

Please kindly check the services to be running: COM + System Application, Distribution Transaction Coordinator and VSS - Volume Shadow Copy. (Right Click on My Computer -> Manage -> Services and applications -> Services).

Also please clear the Temp folder.

Should the issue persist, please, kindly gather the MSI log,

- Launch the installation file
- Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
- Select the path for extracting the component and click Save
- Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path and name of the file you extracted in steps 2-3 and the log-name is a name of the log file to be generated. The log file will be saved to the folder where you extracted the MSI file.

For example if you have extracted the AcronisTrueImage.msi to the C:\ directory then you should run the following command:

msiexec /i C:\AcronisTrueImage.msi /l*v C:\inst.log

- Reproduce the problem and send us the log file created during the installation

Please note that if there are any spaces in the path&msi-name, you should change them to _ symbol.

Send us the file created, we will review it and provide you with the solution.

Dear Bruce,

Thank you for the information attached, I have carefully reviewed it and found out that installation file is failing to install the SnapApi drivers correctly, thus all the process is failing. I have sent the request to the Experts team - maybe we have the newer version available, and will update you as soon as I have the reply.

Meanwhile I would like to ask you as a workaround use the Acronis Bootable Rescue Media (I just sent you the link and the instructions via PM).

Please accept my apologies for the inconvenience with the software, be sure that we will do everything to get it fixed and working for you.

Should you have any further questions, complaints or suggestions - feel free to share it with us, we will be happy to help!

Thank you.

Dear Bruce,

I have just received the reply from the Experts' team.

Unfortunately we do not have the newer version of the SnapApi, so we need to clear the traces of the previous installation attempt and try installing again. For this please kindly do the following: 

1. Remove the existing Snapapi drivers traces from the registry as described in this article.
2. Reboot the machine to apply changes.
3. Please register the License of Acronis Migrate Easy at your account and download the installation file from here
4. Attempt the installation once again.

This solution should resolve the issue we are currently experiencing, so I would appreciate if you could keep us posted, so that we could assist you with any your questions and issues you may face.

Thank you!

Hello
I went into regedit but found no trace of the snap api drivers either by key or by string as you had noted. Either the install never got as far as the Snap api driver install, or, the references in the registry were removed with the roll-back of the installation.
I have registered the software on your site.
I downloaded a copy of Migrate Easy from your site and tried the installation over again. Unfortunately, the install failed with the same message as previously.
Bruce Gough

Dear Bruce,

Thank you for specifying the details. In this case as far as SnapAPI fails to install from the installation package of Migrate Easy, we will try installing it separately, please, check your messages, I have sent you the link and the instructions how to proceed.

Thank you!

As soon as we have a solution, I will update the thread with its description, but I would like to ask to pay attention that this is a separate, individual case and it suits only this current situation, so should you encounter the issue with the installation, please kindly provide us with the MSI log first.

Yana
This message is further to another I sent this evening.
First I downloaded then tried to install snapapi as requested. This failed.
I have attached the log file for the snapapi install.
I have also attached the sys info requested.
Bruce Gough

Dear Bruce,

Thank you for the information attached, it was more than helpful.

We have some additional suggestions regarding the case, and in order to speed up the process I would like to offer you a call back.

I have just sent you the PM with explanation and one additional log requested, and would appreciate if you could reply to it with convenient time to call you and your phone number specified.

I'm looking forward for your reply.

Thank you in advance!