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Acronis Migrate Easy problem

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I recently just heard about this program and decided I would give it a try. I first tried it on my girlfriends computer, and it worked perfectly with no issues, and was able to clone drives. I thought I would also use it on my computer, however I ran into some issues.

After prompted with the reboot option when confirming the disk clone options it rebooted and started the cloning process.
Then 4 progress bars showed up and about 20 seconds later, it says congratulations the disk cloning process is complete, and to press any key to continue. After booting my computer back up, the new drive that is suppose to have the data from the old drive on it is completely blank and has no data on it.

When the cloning process is taking place after the reboot, I do not see the screen where it suppose to show the 2 disk clone progress bars. I only see the 4 initial progress bars and then after that it says the clone is complete, but nothing has happened to the drives.

I then did a chkdsk on my old drive and tried the process over again but it had the same result.
Then I did a chkdsk with the new hd and received these results.

http://i54.photobucket.com/albums/g109/dime_flix347/DigitalGrapez/5e97f…

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Hello John,

Thank you for using Acronis Migrate Easy 7.0

No worries, I will help you to overcome this situation with non resulted cloning and resolve all queries concerning our products.

This issue is caused by different letters recognizing mechanism used in Windows and Automatic Partitioner (a component of Migrate Easy which is responsible for all operations in non Windows mode). When your C: drive is recognized correctly from Windows, it can be recognized as D: for example, when you restart your PC. And product will continue cloning to drive which does not exist (do not worry, even if you have real D: drive it won't be rewritten).

This issue can be simply resolved by performing all operations from Standalone Version of Acronis Migrate Easy (it's based on Linux and does not require a reboot at all). you can create a CD from Tools -> Create Acronis Bootable Media. Please perform all operations from it and let me know the results, it should help.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Hi,

 I have the exact same problem as MIXEDMEDIA above and have also tried ALEXANDERS reply.

My problem is that when i use the programme in windows 7 i get same result as mixedmedia and when i use boot cd my primary boot disk C: doesn't show up in Acronis migrate but my blank hard disk (E: in windows) is on the list as C:????

I also have an external harddrive f: which shows up fine but if i unplug that i get the message that i need 2 drives connected.

Under Windows Disk Management i have changed the drive letter of the blank drive i wish to copy to, from E: to B: and i still have the same results.

Any help with this matter is much appreciated

Darren

Hello dazzler!

Thank you for sharing your concerns with us, and let me try clarifying the issue.

As far as I understood you are migrating to the external drive - that's why when you unplug it, the product asks for the second media to be inserted in: it needs the source drive and the target drive to be listed.

I would like to assure you that confusion of the drive letters is a normal behavior here: since our bootable media is Linux-based it may assign its own drive letters, but that doesn't affect the cloning process, and after you have migrated the drive, all will be in its place. I would advise you to take a look at the following KB article for more details.

I would appreciate if you could kindly specify us what exactly is displayed in Acronis Migrate Easy Bootable Media when you boot from it (a screenshot will be highly appreciated). Also it would be nice if you could kindly provide us with the exact sequence of steps you have performed so that we could reproduce the issue.

Should you have any further questions or concerns - do not hesitate to share it with us, we will be glad to help!

Thank you in advance for cooperation.

Hi,
No you misunderstand, i'm not trying to clone from my internal(C) to the external drive(F)
But to a New Internal drive(B)
But when i use the bootable media my source drive(C) is not there, my new blank internal drive(B) is listed as the C drive.
I have tried unplugging the external drive and the new blank drive but my boot drive(c) just wont show up when using Acronis Migrate Easy Bootable Media.
It shows up fine when using via windows 7, but same as Mixedmedia it wont clone.
Thanks for reply and if u need any other info dont hesitate to let me know
Darren

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Hello Darren,

Thank you very much for the clarification, I got the issue now. The cause is that your internal HDD cannot be detected by our standalone version for some reason.

I'd recommend you to download the version which is based on another loader (the version has some extended list of drivers and startup parameters). I have sent you the link to download the ISO file via PM.

You can find more information on how to burn an ISO image to a CD here.

Please let me know whether is resolves the issue you experience.

Regards,

Hi,

I'm sorry but i still get the exact same thing, that my primary boot drive(C) doesn't show up.

I downloaded programme fine and burnt to disk and it worked fine when booting up.

This is the manufacturers info on HDD that isn't detected by Acronis

http://www.seagate.com/ww/v/index.jsp?name=stm3320418as-dm-23-sata-320g…

I've also attached a report from my PC to see if you can see any problems.

Thanks for your help

Darren

Attachment Size
19460-87304.txt 82.89 KB

Hello Darren,

Thank you for the update!

The attached report has been generated incorrectly (I'm not able to see any recognizable symbols there). Let's do the following in order to investigate the issue:

1. Collect Linux system information according to the instructions below:

You can use a flash disk which needs to be formatted to FAT32.

Pplease boot your computer from Acronis True Image rescue disc and press 
CTRL+ALT+F2 keys after getting to GUI. Wait for # prompt to appear. 
Please insert a Flash disk to a USB port and issue the following commands:

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:
8 0 127744 scsi/host0/bus0/target0/lun0/disc
8 1 127744 scsi/host0/bus0/target0/lun0/part1
3 0 80417183 ide/host0/bus0/target0/lun0/disc
3 1 10241406 ide/host0/bus0/target0/lun0/part1
3 2 20482875 ide/host0/bus0/target0/lun0/part2
3 3 1020127 ide/host0/bus0/target0/lun0/part3


Flash drive's partition is visible as 'scsi'. 
You may find your flash by partition/drive size. 
For example the line
 "8 1 127744 scsi/host0/bus0/target0/lun0/part1" 
in this example means that flash size is 128Mb.
If the flash is partitioned it will bring the list of its partitions as well.

Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t vfat /devfs/scsi/host0/bus0/target0/lun0/part1 /mnt/tmp

There can be some warning messages but it is safe to ignore them.

Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo.txt
# umount /mnt/tmp

Please, collect the created sysinfo.txt file from the flash drive.

2. AcronisInfo tool output:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support.

Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread.

Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Thank you.

Hello,

Darren, thank you for writing me a PM. I have found your case in our database and assigned it to myself. We will continue the communication there.

Thank you.

Hi,
That last download worked fine, Thank you.
Thank you for all your help/tech support, i didnt expect such support after sales. Microsoft etc should take heed.
I wouldnt hesitate to purchase anything i might need again from you and recommend your products to anyone i know.
Thanks Again
Darren

Vladimir, I did in fact go into http://www.acronis.com/support/ to address my issues with the download. Three times. I realized there was no direct email support when my emails bounced. After three times going in as you suggested, and after wading through all the do-it-yourself support nonsense on your Web site for hours, and after waiting three days for a reply, I figured that I did not wish to do business with Acronis. Had I known that Acronis support people spent their time rebutting Amazon reviews rather than assisting customers, I would have addressed my support questions directly to Amazon. But hey, thanks anyway.
However, your company simply does NOT follow up and support your products as you claim. I find your numerous posts to the negative comments on Amazon as offensive as I'd prefer that you company spend its money fixing their issues rather than trying to convince us that you're a quality company that cares. Acronis is NOT a quality company as demonstrated by its behaviors with numerous customers over time. I've had to exculate my dissatisfaction to the US Better Business Bureau in an attempt to get Acronis to fix the numerous issues they have with Windows 7. Your promises in my case have provided NO resolution despite your excellent rethortic.

http://www.amazon.com/review/R2OFZBNS8ZT3X/ref=cm_cr_pr_cmt?ie=UTF8&ASI…

Hello,

Darren, I'm very glad that customized ISO file worked for you. Please feel free to ask us if you have any additional questions.

Francisco, I have consulted with Vladimir regarding your case today - he confirmed that your initial issue was resolved. Here's the link with your reply.

Also, I have found about 20 threads from you on this forum. It appears that you commented them all despite the fact that they are related to different issues, so it could be considered that your posts in those threads are not related to the themes they were created for.

If you wish us to assist you with some particular issue, please provide us with the detailed description and start the new thread, we would be glad to help you.

Best regards,

After cloning from the old C drive to a new drive, I have the unrecognised filesystem error and grub rescue prompt now no matter which disk is plugged in. In reading around it may be because I had a non-bootable USB stick plugged in when I rebooted. What can I do now to recover from this? Because I can't boot the machine anymore.

John,

Are you able to confirm that the OS does appear to have been cloned to your new drive?

Which OS are you using and do you have the install CD/DVD or repair CD (Vista/W7/W8)?

Why would a cloned image created by Acronis Migrate Easy show different results to those on the original HD? Both HD's are the same size yet the partition holding the Factory Image displays 960mb free on the original and 966mb free on the cloned image. In fact, prior to me connecting two other external USB hard drives, the System partition showed 332Gb free on the original drive but 263Gb free on the cloned image and this dramatically changed to the correct figure once the other drives were activated! What could cause this?