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Acronis Migrate stopped working in middle of the job and now my D drive does not show up anywhere.

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Hello, I heard about Acronis from a company that uses it. I went in and read and decided to try the acronis migrate for my 2nd computer before I bought it for my main computer. I wanted to transfer everything from my old and slowwww hard drive to another internal one. I read the manual as it was doing its work......and did everything suggested. However, the trial download did not show the option " automatic..manual" like the manual said it should, however i clicked on all the right things. I did not want it to partion my new drive as i am not familiar with how to do it correct...so clicked "proceed" and finally a screen came up asking if it should be ....several options but was highlighted on FAT 32..or 16, cant remember which right now, how ever it seemed Acronis knew which it should be so I then clicked on proceed........all of a sudden a box appeard telling me........the new hard drive was discovered.......and then the box disappeared. I thought that was strange and went back to reading the manual...it showed something diffferent. I then went in to my computer to see if the D drive did infact have the data. To my surprise.......my computer shows NO D drive any longer. I rebooted and still does not show it. Now I dont know how to find my D drive or........how to get Acronis to work. HELPPPPP. I am a 72 year old women who loves computers and CAN do most of my own repairs and etc. But this has me stumped. Thank you for any help.

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Hello Myrna,

No worries, I will help you to resolve this issue.

It looks like the product cloned the drive incompletely, that's why we're not able to see it on your system.

Let's check the following:

1. Open Disk Management Snap-in (Start->Run->diskmgmt.msc) and then check whether the partition of the same capacity is displayed here. If you're able to find it, please right click -> Change Drive Letters and Paths, then assign some letter to the partition - it will be mopunted so you can browse it in Windows Explorer.

2. If this does not help, please provide me with the following information

- The exact sequence of actions that lead to the issue you report, so that I can try to reproduce it

- Please also collect Acronis Report file, which will help us to analyze the structure of your hard drives. In order to create Acronis Report file, please download Acronis Report utility, run it and create a report. The default name of this file is "report.txt" and it is saved on your desktop.
Please attach the file to your answer in this thread

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.