Acronis Recovery for SQL server

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The description for Event ID ( 22 ) in Source ( Recovery for MS SQL Server Management Console ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Acronis Network connection terminated. (0x120016) token = "[fobject.dll]", $module = "C:\Program Files\Common Files\Acronis\DatabaseBackup\Fomatik\fobject.dll" Tag = 0x5BD717A65CD58DD4. What i will do ?

Sat, 02/06/2010 - 12:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Александр,

Since this moment I will take care of this case to get it resolved. To have a complete understanding of your issue I need to gather some additional information.

This error text you provided is not depended on actual issue. This error may occur in different cases and due to different reasons. So in order to figure out what exactly happens, we must determine the exact actions you're performing.

Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can try to reproduce it?

Could you please make screenshot with the error and send it to us?

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Then please collect the following logs:

  1. Acronis Recovery for MS SQL Server Management Console logs from the machine where it is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\DatabaseBackup\Logs

  2. Acronis Recovery for MS SQL Server Agent logs from the machine where it is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\FomatikAgent\Logs

  3. MS SQL Server native logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

    C:\Program Files\Microsoft SQL Server\MSSQL\LOG

  4. Task Service logs from the machine where Acronis Recovery for MS SQL Server Agent is installed:

    C:\Documents and Settings\All Users\Application Data\Acronis\TasksService\Logs

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Mon, 02/08/2010 - 13:13
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