ClientRebooting
Need help anyone out there. I have an image i am trying to copy to a client or several clients. Whenever the clients login to the server and i initiate the copy process of the image, the clients reboot. I am using snap deploy boot disks (created from 3329 all standard english ISO) to boot these machines. My case with Acronis is 00494571. I have a feeling this is simpler than what the associate made it out to be. Basically i have dummied down the process using the following steps: 1. Isolated the clients and server to their own switch with nothing else connected
2. Checked the image and set it to unicast as opposed to multicast
3. Configured ip settings of image to point to image server (default gateway).
4. Created multiple master images and different boot disks.
Still no dice with these client machines. The only difference between these machines and any other i have successfully image are that these are HP6000 Pro Microtowers designed to run Windows 7. The image is an image of an HP6000 with Windows XP installed. Any help would be greatly appreciated.

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Oleg,
Here are the logs. I have more if you need them, just let me know. Thanks.
Dante
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I think I am having the same problem. THe client reboots and the system does not go any further. I have connected two machines to a switch of its own. Let me know if u have a solutions
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Hello all,
Thank you for posting, I will be happy to help.
Dante,
According to the log files provided, the Agent connects to the computer and then fails to receive the feedback from it. Something (for example, your Firewall) blocks the access. Try to use the unicast mode instead of mulitcast mode. If this doesn't help, please obtain Wireshark logs, they will help to find the exact reason.
We are looking forward to hearing back from you at your earliest convenience.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
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Oleg i will run the wireshark as i have already set this to unicast mode. However, my concern is that there is no firewall between the server and the client. Remember this is a dedicated switch with only the client(s) and server connected to it. The switch is a dumb linksys type and the clients boot to an acronis boot disk with no OS. Last but not least the server doesnt have a firewall running. I will setup another image copy with 2 clients and get the following: client, server, and wireshark logs (from the server), as the client doesnt boot to an OS, therefore i cant install wireshark on it. Thanks. If anything else lemme know please....
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Oleg,
I am unable to try a deployment due to licenses being taken up. At the beginning of this debacle i had 6 available licenses. Each time i tried the deployment (twice with 3 client machines) it took up a license. Now i have 6 computers to deploy with no licenses. Needless to say this has been a horrible experience. I just got off the chat with support over at Acronis and the support rep told me my previous case 00494571 had been escalated and that i couldnt reclaim my licenses until someone contacts me. Well guess what, its been a week. I am very disappointed with the customer service and level of attention that Acronis displays toward it's customers. The previous support rep even told me she would monitor the case. LOL....
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Hello Dante,
Thank you for your responses.
Every license was assigned to the NIC card of the computer you tried to deploy to. You are able to deploy the image to the same computers on which the operation failed.
I will assign the case you have mentioned to a Tier 2 staff to resolve it for you, it looks like it is more convenient to troubleshoot the issue via e-mail.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
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Hello Dante,
Could you please collect the following information?
1) Please provide us with the screen shot of Acronis License Server where the licenses are well-seen.
Please upload the files to our FTP server, I am sending the credentials via PMs.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
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