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Contacting Acronis via webform - not working correctly

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I've just spent ages trying to get the Customer Sales form (which by the way was the same as a Support problem form) to send my question.

I logged onto my account, chose Contact and then Customer Sales, all details were correctly filled out, wrote my message, pressed Submit and the form just took me back to the top of the page.

I thought that although not listed as required, it might be expecting an attachment so I added one (Acronis will now be able to offer Apple Clafoutis recipes as well as imaging software), just as I was about to send a PM to an Acronis person here, I accidentally clicked in the margins of the page and that caused the information to be sent.

I am using Firefox v3.5.4

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Hello Colin,

Please let us investigate this issue, if this is a common one then we have to fix it as soon as possible, just to be sure that our customers can contact us easily.

I have tried to reproduce this situation by logging to your account and I was able to submit a webform successfully. I have tried it with Firefox 3.0 so probably this issue is related to your particular browser.

Could you please clear Cookies in your browser and try once again? 

By the way - that was the question you want to submit? I can help you to address it (if it contain any private information you would not like to share, please PM it to me).

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hello Alexander,

I think my query is being looked at thank you. Though I'm puzzled as I've just received two further case numbers attached to the original reference and case number.

I assume my enquiry has been redirected to the relevant person(s) thus creating new case numbers.

My query was in regards to a possible crossgrade.

Thanks

Hello Colin,

Thank you for your fast response!

I was able to find your case in our database and I will handle it as soon as possible. Most probably within one hour.

Thank you.