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Incompability issue - cannot install program that I just purchased

Thread needs solution

 To Support:

I just purchased your product, Acronis True Image 9.0 and tried to install it on my Acer Aspire Desktop ( Intel Q6600 two- quad processor, 4 MG of RAM, and Vista Home Premium.)

Your software won't let me even finish the install process because it says to stop, this product is incompatible with your operating system.

My serial no. is

What gives? I bought this product based on reviews where it was highly praised.

Please give instructions and support for help in resolving this problem.

Thanks,

Clyde Bell

bellwave@msn.com

0 Users found this helpful

Hello Clyde Bell,

Thank you for choosing Acronis Disk Backup Software.

I have removed your serial from the thread. It's not safe to share your personal information with others!

You have purchased Acronis True Image 9.0 Home this is an old product, and it does not support Windows 7 and Vista operating systems. Which operating system do you have? Could you please clarify, where did you purchase a product? 

We are looking forward to hearing back from you at your earliest convenience.

Thank you.