Skip to main content

MigrateEasy7.0 - Getting Error on Creating Bootable Rescue Media

Thread needs solution

Purchased MigrateEasy7.0. a few minutes ago. First thing I try is to create a bootable disk. Got the following error upon the clicking the first "next" button:
E00010000: Internal error
Member not found (0x120003)
token = "[]"
Tag = 0xB5327A524682A1DF
I bought this after being frustrated with the True Image WD version. Now this is frustrating.
I'm trying to switch out a working 100GB Hitachi drive in my HP Pavilion dv4000 laptop with a WD 250MB drive.

0 Users found this helpful

Hello Daniel,

I'm sorry for the inconvenience you experienced to get the working product for you, please be sure that I will assist you to get all issues resolved.

This case is related to corruption of Bootable Media Builder component, that's why this error occurs. Most probably you will be able to resolve this issue by reinstalling the product, but let's use the simplest solution, I'm sending you the link to download ISO file for Standalone Version of Acronis Migrate Easy 7.0, so you should just burn it to the CD and use for cloning. If you're not familiar with ISO burning, please check this article.

Please let me know whether this ISO file resolves the situation you're experiencing, also you're welcome to ask me any other questions concerning our products.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thanks for the reply. The ISO file for which you sent a link works.

I actually received it on Nov 17 via chat help, which I discovered upon further searching after realizing there's no certainty when a forum posting will be answered. I was able to burn a CD and that allowed me do the migration.

I had a follow-on problem with True Image WD. It wouldn't recognize the WD drive when it was installed as the primary drive. System info and other programs would. I uninstalled and reinstalled TIWD, rebooted, etc., but the problem persisted. Success came only after uninstalling and then searching/deleting TIWD related files that remained even after unistall. After a lot of time-consuming effort I was able to make a drive backup copy with TIWD. Once working, it's straightforward.

Please note I did download and reinstall MigrateEasy several times on two pc's and it always crashed in the CD burn routine. This indicates the problem is more than a download glitch.

Hello Daniel,

I'm glad that you were able to resolve the issue by downloading the ISO I sent.

Please note I did download and reinstall MigrateEasy several times on two pc's and it always crashed in the CD burn routine. This indicates the problem is more than a download glitch.

Yes, if the reinstallation does not help it means that issue is not related to a download glitch. If you would like us to investigate the issue, please clarify the following: 

-The build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)

-Have you tried to reinstall Bootable Media Component separately (usual reinstall may leave this component without changes)?

-Could you please make screenshot with the error and attach it to this thread?

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.