Please help- Uninstall impossible for Acronis Partition Expert 2003 on Windows Vista 64bit

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi all

any help would be appreciated on my particular problem

I have a copy of Acronis partion expert 2003 which i loaded quite easily on my my windows vista 64bit system, being given no warnings about compatability issues, i had used this prog succesfully on my previous XP based computer to partition drives.

after installing recently on my new system i had tryed to use it to create a partition on my C:\ Drive which is Huge, and i wished to create some free space, i know exactly how to use the product having used it successfully several times with my XP system.

when i tryed to use it on Vista...it kept telling me it was "unable to gain singular acces to my hardrive so was unable to continue and would shut down"....i had planned to uninstall, but had not yet got round to it.

the problems started when I tryed to upgrade to Windows 7 and was told by the wizard that upgrade would not take place until the Acronis product was removed as it is not compatable with Windows 7
(the only prog on my computer that Windows 7 is incompatable with)

I duly uninstalled it by the prescribed and correct method, only to find that the system wouldnt boot back into windows.....after a system repair....i tryed using safe mode to uninstall the Acronis product....exactly the same thing happened again.
I would like to point out that my operationg system has been very reliable and has never locked up or crashed...until today.

it seems like the Acronis prog has locked itself it the operating system and is using files that Windows relies on tho function.....im not an expert under the hood so dont really know how to start editing registry entries....does anyone have any idea how i can safely uninstall this Prog without wrecking my operating system...and then i can upgrade to Windows 7 if i choose to.
Thanks for your suggestions in advance

Sun, 01/17/2010 - 19:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Stuart,

No worries, I will help you to uninstall the product.

Actually, Acronis Partition Expert 2003 is the previous product for Disk Director line. Surely it does not support neither Vista nor Windows 7. The uninstallation procedure is similar to the uninstallation of Acronis Disk Director Suite 10.0.

Here are the instructions (if some key \ files does not exist, please just skip it and proceed with the next one):

  1. Windows Installer CleanUp Utility to remove Partition Expert 2003 MS Installer configuration

    Remove Acronis SnapAPI drivers (refer to Removing Acronis SnapAPI Drivers)

  2. Run regedit and delete the following registry keys:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Acronis

    • HKEY_CURRENT_USER\Software\Acronis       (this key exists in case the product was installed for current user only)

  3. Delete the following files if exist:


    • \Windows\system32\AutoPartNT.exe      , AutoPartNT.nam, AutoPartNT.let, AutoPartNT.scr

  4. Delete the following folders:

    • \Documents and Settings\All Users\Start Menu\Programs\Acronis

    • \Program Files\Common Files\Acronis

    • \Program Files\Acronis

  5. Delete the Desktop shortcut;

  6. Reboot the computer;

  7. Delete the following folders and registry entries to be sure that all traces of the Acronis product are removed from the system:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    • HKEY_CURRENT_USER\Software\Acronis
    • \Program Files\Common Files\Acronis
    • \Program Files\Acronis
    • \Documents and Settings\All Users\Application Data\Acronis

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Thu, 01/21/2010 - 11:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi Alexander
sorry for not replying earlier to your comment, i hadnt checked back on my poost until now...i must not of ticked the "notify me when new comments are added"

Thanks for the thorough explination, i am not use to editing the windows registry, but with your explination it should be quite obvious what i need to do...so will get to it ASAP and then report back

Tue, 02/09/2010 - 12:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Stuart,

Thank you very much for getting back to this thread.

We will wait for the results from you.

If you feel that this case is urgent and we're not responding fast - please send me a PM with the link to this thread, so I can get back to it as soon as possible.

Regards,

Wed, 02/10/2010 - 10:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Alexander...thank you very much for your helpfull advice...which i followed to the letter, and i managed to uninstall the prog with no problems...my computer has been rebooted...and is running fine.
My heart was in my Mouth when i rebooted after editing the registry (which is something i havnt done before) but rather than crashing...all is running well...i can now upgrade to Windows 7

Thank you
Stuart

Wed, 02/10/2010 - 20:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Stuart,

I'm very glad that you were able to uninstall the product and upgrade to Windows 7!

Please do not hesitate to contact us anytime if you have any questions concerning our products, we would be glad to help you.

Best regards,

Tue, 02/16/2010 - 07:46
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