Recovery for MS Exchange - "No databases are mounted"

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm currently using Recovery for MS Exchange in a simulation environment for my company.

I'm really happy with the acronis home backup stuff and I wanted to try it for servers aswell, exchange to be exact. But when I try to backup the mailboxes I get an error saying the task failed. When I go into the logs I see a lot of errors that say: "There are no mounted databases in the `First Storage Group` storage group. The storage group cannot be backed up.". But when I go into the Exchange System Manager to verify this everything IS in fact mounted. I tried rebooting and remounting but nothing seems to work.

I've also looked into the acronis kb but only found that I should remount.

What to do?

Mon, 12/14/2009 - 09:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Menno!

Thank you for reporting about the issue and for the warm comments regarding the home product, we really appreciate that. Let me help you with the issue you have faced.

First of all please kindly make sure you are using the latest build of Acronis Recovery for Microsoft Exchange - it should be 220 one. You can download it by logging here into your account.

Should you use the latest build and remounting didn't help, we will to obtain some additional information in order to take a closer look at the issue and provide you with the solution. Could you please kindly gather it according to this article + 2 screenshots:  of the issue and of the mounted database and contact me via PM - I will create the case for you and review the information to provide you with the solution.

I will wait for news from you.

Thank you!

Thu, 12/17/2009 - 22:28