Snap Deloy 3 - Image Creator crashes randomly

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Beginner
Posts: 1
Comments: 2

Good morning,

We currently have Acronis Snap Deploy 3 and we recently recieved from Dell some brand new Optiplex 360 Desktop PC's. Currently we are having no problems until this new machine came in. Now everytime i attempt to create an image, the image creator application will randomly crash once we get to the options screens to name the image on the network.

i believe that we need some new drivers and i weas hoping someone could suggest where we obtain the updates from?

Wed, 03/10/2010 - 11:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Michael!

Welcome to Acronis Forum and thank you for finding time to report about the issue! I completely understand your concern and will be glad to provide you with assistance!

Unfortunately due to the lack of diagnostic information I cannot be sure in the cause of the issue, but anyway you are correct regarding the possibility of the drivers issue. So here's the plan I would like to offer you for resolving the problem: 

  1. Please make sure you are using the latest build of the software. Currently it should be 3329 and can be obtained here.
  2. I just sent you the links and instructions regarding how to update the PXE and Acronis Bootable Rescue Media with Master Image Creator.
  3. Should the issue persist after the update, I will ask you to gather the following information: 
    - The exact sequence of actions you performed before faced this issue
    - Whether you are using Master Image Creator from the CD or from the PXE
    - OS running on the target machine
    - If you are using the CD please obtain Acronis Linux Report from it
    - If you are using PXE, please gather Acronis Info from the machine holding it and Dump file

Please contact us with the information gathered - it will help us to identify the reason for your particular case and find a solution.

I would appreciate if you could keep us posted so that we could assist you if needed.

Should you have any additional questions or face any difficulties with obtaining the diagnostic information - just leave a comment here and we will definitely help you!

Thank you in advance for cooperation!

Fri, 03/12/2010 - 11:21