Snap Deploy 3.0 Windows XP Pro refuses to join a domain

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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This is my fifth attempt in getting the image I've captured from a computer on one domain to automatically join another domain when restored to another computer. No matter what I do, when the computer has completed imaging, it still has the name of the domain that the old computer was joined to when the image was taken.

Am I missing something?

Thu, 02/11/2010 - 02:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Darren,

No worries, I will help you to troubleshoot this issue.

First of all, let's exclude the first thing - domain related issue: please try joining one test PC to the same domain after deployment (without our product). The detailed instructions can be found here.

If you can join the PC correctly, it means that the cause is probably related to our product. Let's check the following:

  • Make sure that you have not used Sysprep, because Acronis Snap Deploy cannot generate SIDs, DNS or computer names, domain or workgroup memberships, or apply Acronis Universal Deploy to a system prepared with sysprep, the situation is described in this article.
  • Please make sure that you were asked for Administrator's credentials during the template creation, it's necessary to specify them in order to join the PC to domain with our product after deployment

If this still does not help, please do the following:

  • The domain level of your system (in other words, which operating system is installed on the Domain Controller)
  • Collect OS Patcher Logs (this component is responsible for system "patching", all operations after deployment).
  • Collect Snap Deploy Agent Logs
  • Could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?
  • Please clarify the exact steps you're performing during template's configuration

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Also, please feel free to ask me if you have any additional questions.

Regards,

Mon, 02/15/2010 - 12:02
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