Snap deploy usb keyboard and mouse

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hi there

We are trialing snap deploy at the moment, it looks great, however it doesn't seem to work with our usb keyboards/mouse

If we plug in a PS2 keyboard it works fine, our bios doesn't have any legacy usb support so that's not an option

Can you please advice us of any other options or a patch for snap deploy?

Wed, 12/02/2009 - 04:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Mark,

Welcome to the forum!

Do not worry, I will help you with this situation.

As far as I understand, you're using some Standalone Component of Acronis Snap Deploy, since Windows version of the product uses plug&play drivers, there would not be a problem, am I right?

If yes, which component are you trying to boot from? What exactly are you trying to do? Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can try to reproduce it?

Also, could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Wed, 12/02/2009 - 11:26
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