acronis not removing old files
I also have this problem that the auto cleanup is not working. I am using Acronis 2018 but there doesn't seem to be alot of activity on that sub-forum so I'm worried no one may see my request for help I just posted there. So I've cut/pasted this totally relevant msg from the 2020 sub-forum in hopes someone can help me with my problem with the 2018 version I'm using
I quote::"The backup drive is filling up and unless I remember to manually delete the old files it eventually becomes full and backups stop. There is no warning that backup has failed unless you open the program to check.
The "cleanup old versions" options does not recognise that there are any old versions to be cleaned (my back up is set for 1 full and 5 differential and store only 1 version chain). However if I check file explorer all the old versions which should have been cleaned are still there. These have to be deleted manually. My drive has enough capacity for about 2.5 full cycles before it is full so capacity is not an issue.
This feature used to work but now is defunct. If I have to keep doing these checks and cleanups manually I don't need Acronis! What is wrong as there is no option to modify this feature - it should just work."


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