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Acronis Support? 30 days still? Or indefinite?

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Previously, Acronis offered indefinite support for their home products. Recently, they made a change to only 30 days of support, leading me to contemplate and research alternative products to begin using instead of theirs, as access to tech support is one of the key elements in my decision making for such software, should I need it (and I rarely do). Now, I find no mention of the 30 day limit on product descriptions for home products. Has the policy changed, back to the old system, of indefinite support via email, chat, etc? Or is it still limited to 30 days after purchase?

Thanks!

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Hello dwb,

We still have limited free support for home products. It is valid for 30 day after consumer product purchase.

You can find this information as well as all the other support options we currently have here

Please feel free to reply to this thread should you have any further questions about this topic.

Andrey.

There are many options but the forum is a great place to get free support too!

hi dwb
re 30 day support
i agree with you 30 days support is not very good -i like you have a number of programs and they all have continual support -i agree users need more than 30days support as we are just getting used to the programs and we find 30 days have run out .
lets hope Acronis can answer this and upgrade their support .