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Multiple emails every time a backup fails

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I have multiple customers setup to email me if their backup fails.  Everything works great, except it sends about 6 emails every time there is a failure, this is getting overwhelming.  I can't find this topic on the site after searching for about 20 minutes.  Please help.

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Tom, what product are you using here for this topic? Is this Acronis True Image or something else?
How do you have the email setup for the backup tasks? Is this through the application settings, i.e. the Notifications page if using True Image, or via the global notifications option for the email account used for the application?