Non response from Acronis

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 5

I had a support thread going with Acronis in October and things were almost resolved ...but then they just stopped responding. I have since sent my issue through again (after a hard drive crash!) and still no response. Has anyone else had a similar experience?

Mon, 11/16/2009 - 21:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Aidan,

First of all, I'd like to apologize for the delay in response in this particular thread and lack of response from us in other threads you started.

Let me assist you with this situation. I was able to find other thread you opened, here it is. Since your message here is not clear about the issue, I assume that current situation is related to image corruption, is that correct? 

If yes, please note that corrupted archives could be created because there are some bad sectors or unreadable data resides on your HDD.

Please perform the following operations:

-Please do not attempt to recover corrupted image, check if you're able to validate it first (this option can be found under Operations -> Validate)

-Check the disks for errors

 Go to the Command Prompt (Start -> Run -> cmd)
 Enter the command: "chkdsk DISK: /r"
 where DISK is the partition letter you need to check. Please note, that
 checking the C: drive may require you to reboot the machine.

-Change the backup location (for example save your backup to the internal HDD instead external) and then validate your backup

-Please try to perform the operations using Acronis Bootable Media. To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image Home without booting any OS.
Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.

If the issue still persists, could you please make sure that corruption does not occur for all your backups and do the following:

-Create some test backup of the same type, save it to internal drive and perform the validation process.

Please let me know the results!

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Mon, 11/23/2009 - 13:08
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