Служба поддержки - что это за кидалово?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 7

Господа, это как вообще называется? Два раза в суппорт писал, первый раз более 2-х недель назад. Ответа нет. Писал feedback с сайта - ответа нет. И за что я плачу деньги? Я вообще в шоке просто от такого обслуживания.
Причем писал в суппорт из личного кабинета, но у меня там тикетов нет, как будто я их и не писал. Но второй раз уже скриншоты специально сделал, чтобы потом мне не сказали, что у меня с головой не в порядке.
На адрес support@acronis.ru написать не возможно.
И как вообще быть в этой идиотской ситуации?

Wed, 01/11/2012 - 16:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Vladimir,

Thank you very much for your feedback. I am very sorry for any inconvenience but I will definitely help you.

It is possible there was an issue with the website that is why your support request did not reach us from 'My requests' section. Could you get back to me with the screenshots that you made? Our support system does not accept direct e-mail submissions. If you send an e-mail to the wrong alias, you should get an automatic reply saying that you have reached an unattended e-mail address.

We also have a short guide that shows in details every step that you can take to get in touch with us.

In any case, I would really appreciate if you could let me know if your progress.

Thank you.

Thu, 01/12/2012 - 09:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 7

Смотрю и здесь тишина? Скриншоты отправил. Не вижу чтобы дело сдвинулось с мертвой точки. Прислали письмо на тему "Анкета для Клиентов компании Acronis". Это очередное издевательство? Я клиентом себе не чувствую, ощущаю дураком, который заплатил за лицензию, но саппорт и вообще компании плевать на меня.

Sat, 01/14/2012 - 07:38