backup time 2012

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Just upgraded 2012 to build 7119. When I did backups with 6131 it took about 20 minutes. This time 3 hours. What is going on?

Fri, 06/01/2012 - 11:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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OK. No email support. And no help. The upgrade causes the problem. Fine. I want a refund from Acronis.

Fri, 06/01/2012 - 15:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
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Greetings Ralph Thomas,

Thank you for joining us on our Forum. We appreciate your feedback.

Please accept my apologies for any inconvenience resulting from the slow down of your backup tasks. Kindly allow me to provide you with assistance.

To better understand the reason for the slow down of your backup operations, could I ask of you to collect a System Report, so that I may then analyse the necessary logs and pinpoint the reason for the slow down. Please see this Knowledge Base article on collecting a System Report.

Upon collecting the necessary logs, will you kindly upload the archive to our FTP server for which I will provide you with the necessary FTP link to follow and the respective Knowledge Base article on how to perform this, please take care to check your Messages for details.

If you do experience any issues along the way, please kindly inform me and I will be very glad to help.

In the meanwhile, if you are in need of urgent attention, you may contact Acronis Customer Central upon purchasing a Pay-Per-Incident (PPI) and our Support Professionals and Experts will be at your service. As you may be aware, upon product registration, we provide 30-day free support to Customers, but in the case of data recovery issues we do provide free support to assist Customers in the process, likewise with issues that arise from our software, we do refund Customers their PPI purchases. Kindly take the time to read our Customer's Handbook for a comprehensive guide specifically designed for our Customers' convenience.

Should you have any further questions or issues that need addressing please do not hesitate to let me know.

Kind regards,

Volkan

Fri, 06/01/2012 - 16:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

I have the systemreport. Do you have the link for the upload? By the way I used your clean program on 7119 and re-installed 7119. Doing a backup and it says 13 hours for the backup.

Fri, 06/01/2012 - 17:20