TIH 2011 crashes - moduleMSVCR80.dll, fault code 0x40000015

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Faulting application name: TrueImage.exe, version: 14.0.0.6942, time stamp: 0x4e7b678b
Faulting module name: MSVCR80.dll, version: 8.0.50727.4940, time stamp: 0x4ca2b271
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process id: 0x1978
Faulting application start time: 0x01cd436ae850b86c
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR80.dll
Report Id: 731a934c-af5e-11e1-8ee5-0026b9ff2416

Win7SP1x64
SSD died so this is a new install. Ran successfully for over a year; new install is pretty much the same configuration as before, if anything, it's a cleaner install. TIH installed fine, starts up, no errors. Then it just dies. after maybe a minute or few. No real rhyme or reason - except that it's obviously doing something with the DLL and doesn't like it.

Kind of disheartening to find a couple dozen of this error strewn about the forums and that not a single one has a resolution... :-( Ran through all the troubleshooting steps in other threads: clean temp, uninstall, reinstall, shutdown all non-MS services and startups, chkdsk, sfc, etc... No errors found in any of the diagnostics steps and no change in TIH (mis-)behavior.

In digging deeper, I did note that the SnapAPI and Scheduler executables in the v6942 installer are earlier revs/older than the files contained in the SnapApi586 and Scheduler461 patches, so I installed those (as they were installed before). No change. As an aside, I did find a thread here where someone from Acronis was going to sticky some info on which updates should be installed with which versions but never found the sticky.

Fault code 0x40000015 indicates a STATUS_FATAL_APP_EXIT, which means the app caused an unhandled runtime exception during shutdown or asked the runtime to terminate in an unusual way. What TIH was trying to shutdown at the time? No idea.

I have the AcronisInfo report and a collection of dmp files available to email to someone at Acronis if they want to take a look.

Wed, 06/06/2012 - 00:12
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 87
Comments: 9259
mvp

beelsr,

Some basic troubleshooting: uninstall, use the clean up utility, use msconfig to create a clean boot environment, reinstall and verify if the problem is gone. If it does, could be some DLL hell hard to diagnose without Acronis support involved. If it doesn't, you might face some 3r prty software conflict.

Wed, 06/06/2012 - 03:06
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

did all that. no change. it would seem to be easy enough for tih to specify a specific version of the vcrRedist files.

installed it on an xpsp3 box. errors out with what i assume is the same error but since xp doesn't write it to the event log - just throws a dialog that the runtime was ended in an unusual way and to contact the application's support - there's no way to be sure. tih doesn't write anything to any log file that i could find (PF\acronis, pf\common\acronis, D&S, etc...).

thanks for the post, though.

Wed, 06/06/2012 - 09:53