Waaaay too slow, grinds to halt
ATI Home 2012 Win7 x64 SP1
First, I upgraded to ATI Home 2012 back in Dec 2011, downloaded and registered, due to being very busy I never installed and used it. Couldn't find the downloaded files. Last week I got my download renewed, downloaded again, installed and registered. Set up backups and did a system backup, went OK. Then tried file backups with no success. Grinds to a halt.
When I first got my Win7 system, I tried Windows Backup, it was OK for a system backup but not for file backup. It would start out OK, then get slower and slower and finally just grind to a halt with no or very occasional disk activity. I started using just direct file copy in Windows, it works well. I would just copy my My Documents folder to the backup drive. About 1 hr for over 600 GB, about 150 MB/s. I do that regularly, have one going now.
ATI Home 2012 is behaving exactly the same way as Windows Backup. Source and destination drives are the same as I am using with Windows direct copy.
I thought my 30-day support period would be restarted but apparently not.
An Acronis System Report is attached.
Any help in making this product useful will be appreciated.
Stan
| Attachment | Size |
|---|---|
| acronissystemreport.zip | 2.98 MB |
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Stanley,
Is your external drive showing up as USB 1.1 or 2.0/3.0?
Does a complete disk image suffer the same problem?
What did you upgrade from originally?
Have you tried a complete uninstall, reboot, install, reboot, or, a repair install?
Do you have the same problem if using the Recovery CD?
Is your internal drive encrypted at all?
If you plug the external drive into a different USB socket do you get the same result?
If Windows backup is having the same problems, this might indiciate either a Windows software problem or a hardware problem.
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Thanks for your reply, Colin.
The external drive is my main data drive, it is eSATA and I use it continually without problems. It has everything on it except for scratch, system and programs. Windows direct copy backups go fast, 150 MB/s, copying between the eSATA RAID-5 drive and an internal drive. System and programs are on an Intel SSD.
Upgrade was from Acronis Home 2011. But I wasn't using it, don't remember why. I didn't even have it on this computer, must have gotten lost on a system rebuild.
System backup went fine. So far only the file backups have been a problem.
No, haven't done any uninstall/reinstall/repair install. It was a fresh install, no problems noted on install. Maybe I can try it tomorrow.
Don't know how to use the Recovery CD to do a backup.
No encryption on any drives.
Stan
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Stan,
Let us know if running a repair install fixes the problem. eSata can be flaky but if Windows Backup is working OK, it seems less likely that that is the cause of the TIH problem.
To make a backup from the recovery CD, just boot from it and select image rather than restore.
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I uninstalled ATI Home 2012, rebooted, downloaded 7119 and installed, rebooted, then did a disk backup of my system SSD. Went well, about 5 minutes.
Then started a file backup for my data file volume. This took 7 hours for 676 GB, getting progressively slower and slower as it went along. I can do this in 1 hour using direct file copy from one drive to the other in Windows.
I have not yet tried doing a backup from the recovery CD, will report back.
Stan
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Stan,
Do you have MS Outlook on your system, the full version not the express? If you do have you used it before you tried the file backup?
As I understand you, a complete disk or partition image works OK the problem only occurs when making a files and folders backup, correct?
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Yes, Colin, I have MS Outlook (full), and it was active when doing the backups.
Your understanding is correct as far as my experience with this goes so far. I have done two disk images of C: (SSD for OS, programs, scratch, pagefiles, etc.), both completed in a reasonable time with no problems. However, that backup is to an internal HDD. The problems occur doing a files and folders backup to an external eSATA RAID-5. But that is my working disk, all my documents and pictures are on that drive and it always works fine for normal work. It also works fine for backups made using direct file copy (drag & drop onto backup drive).
I probably should do a system backup to the external volume and also try the recovery disk, which I think operates in a Linux environment.
Stan
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Stanley,
Try a files and folders backup before opening Outlook. Outlook has proved to be a problem in this area previously. Don't open and then close it as Outlook leaves its' indexing mechanism running on close. So try before opening any program (other than TIH naturally :) ). If TIH works OK then we know Outlook is still a problem in this build. I think there is a workaround, but I'll wait for your results first.
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OK, I rebooted, did not open Outlook nor any other application, started a files and folders backup. I had it set to do five differentials then a new full, so I did about three differentials to get it to start a full. The diffs took only about 5 minutes each, but there was not really anything changed from the last full (yesterday).
The full started out OK. The first third took about a half hour, the next third took about an hour, the remaining third is still running, showing 93% complete. But it showed 92% two hours ago. This has been running for 6 1/2 hours. For comparison, a direct file copy of the same folders between the same two disks takes an hour. About 680 GB.
So it is not Outlook.
So you think there might be a workaround?
Stan
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Stanley, the fact that both Windows Backup and ATI display the same behavior points to something else.
Did you run chkdsk /r on the data disk?
You could consider using some sync software like Syncback for your content, in particular if you have a lot of compressed file format files that don't change much (photos, music, videos).
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Pat, the data drive is an external eSATA RAID-5, three 2-TB drives. No problems in normal usage including full backup using direct file copy. I'm happy enough with using direct file copy except for: scheduling; and I would like to make incremental or differentials daily rather than taking an hour or more for a full backup daily, tends to make me delay backups and not do them as frequently as I should. Have had a few close calls.
Running chkdsk on a RAID volume, especially with /r, seems to be a controversial topic.
Stan
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Stanley,
eSata can be flakey, are you able to try a standard USB connected drive for the file backup? If this were to work OK, it would help to narrow down where the bottleneck is occuring.
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Colin, I don't have an external USB drive that is large enough. With the eSATA RAID (no other interface), the problem doesn't really manifest seriously until at least 300 GB have been backed up. I can limit the amount of data being backed up to be within the capacity of whatever external USB drive I can come up with, but it will be difficult to make comparisons, given the relative speeds of a USB-2.0 link and a 3 Gb/s eSATA link. I have one USB 3.0 500 GB drive but that drive itself is flaky.
I'll see what I can come up with for hardware and speed comparisons.
Whatever flakiness eSATA may have that you are referring to, it does not manifest in my daily usage nor with my direct file copy backups.
Stan
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Win 7 Pro x64 SP1, Intel Core i7 960 3.2 GHz, 12 GB RAM
ATI Home 2012 7119
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