Nonstop Backup Stopped, Can't Restart
My NonStop backup starts at system boot but then stops within a minute or two. If I manually restart it, it stops again within a few seconds. Examining the log shows this error:
EVENT DETAILS:
Cannot read from storage.
ERROR CODE:
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00640293+0x00E4003A+0x00E40007+0x01EF0013+0x000B0421+0x000003E9+0x001703EE
If I follow the link to the Acronis website there is no info; it says:
We are sorry. There is no information about this error available now.
All my disks seem to be fine. I can access data on the two source disks as well as the destination disk. When I go to Tools & Utilities and click View Current State of Your Disks all my disks come up green and all have plenty of free space.
Yesterday when I started getting this error I worked around it by uninstalling True Image Home 2012, reinstalling it, deleting my NonStop backup, and recreating the backup. The NonStop backup seemed to work long enough to make an initial backup. Then, this error started again.
True Image Home is up to date. Windows 7 x64 with all the latest updates. The system disk is an SSD. NonStop Backup had previously been working fine for 6 months.
How can I fix this?
David Salahi
Hi Pat L,
Thanks for the suggestion. That's actually what I did to get NSB restarted the first time. But I went ahead and tried your suggestion again just now. This time it won't even allow me to delete that backup; it says:
When I click Retry it fails. When I click Remove that, too, fails; i.e., the offending backup remains in the list.
The target disk seems fine as do the two source disks. I can create and delete files on the target disk. I'm not getting errors anywhere else in my system. In the Windows Disk Management applet all disks are shown as healthy. All disks have lots of free space.
Any other ideas?
David Salahi
Hi Pat L,
Thanks for the suggestion. That's actually what I did to get NSB restarted the first time. But I went ahead and tried your suggestion again just now. This time it won't even allow me to delete that backup; it says:
When I click Retry it fails. When I click Remove that, too, fails; i.e., the offending backup remains in the list.
The target disk seems fine as do the two source disks. I can create and delete files on the target disk. I'm not getting errors anywhere else in my system. In the Windows Disk Management applet all disks are shown as healthy. All disks have lots of free space.
Any other ideas?
David Salahi
OK. That window is displayed by ATI when you try to remove/delete the NSB. Fine! Remove the task if it cannot find the destination.
Then go to the destination, root folder, and delete the hidden folder there.
Is there a possibility that the drive letter assigned to the destination has changed?
Remove the task if it cannot find the destination. Then go to the destination, root folder, and delete the hidden folder there.
I don't see anything called a Task. What I've been trying to do is delete the backup from the list on the Backup and Recovery tab. I've now also looked everywhere else in the UI and don't see anywhere else to remove a backup. I could delete the Time Explorer Storage folder from the disk but that wouldn't remove it from ATI. Is there some other way to remove the nonstop backup/task?
Is there a possibility that the drive letter assigned to the destination has changed?
No, it has the same drive letter as always (J:).
In the window you posted above, choose remove.
In the window you posted above, choose remove.
Yes, as I previously wrote: "When I click Retry it fails. When I click Remove that, too, fails; i.e., the offending backup remains in the list."
I've also run CHKDSK /f on two of the three disks. Next up: the third and last relevant disk.
Thanks, David
David,
Not being able to remove or delete this thing is a problem :-)
Did you try to uninstall, reboot, delete the hidden folders in the destination of the NSB, then reinstall. You will have to recreate your backup settings.
Hi Pat L,
Thanks for your suggestions. Unfortunately, yes, I've tried all of those things and more than once. I was eventually able to delete the non-stop backup by deleting the Time Explorer Storage folder & files. After doing that ATI allowed me to remove the backup from my list. I then recreated it and the backup ran once. However, after completing the initial backup it later stopped the backup. I cannot get it to restart. (Or, more precisely, if I restart it it subsequently turns itself off a minute or two later.)
I've gone through this process twice now. So, at this point, it seems that non-stop backup is not an option for me. I guess I'll just have to make do with regular backups.
Yes, it looks like several users have the issue with NSB. Possibly, the consolidation doesn't work out as expected and that get NSB stuck.
Personally, I find NSB not flexible at all, as I have no control about how versions are kept and managed, how space is optimized, when the thing runs or not, and how to intervene when problems arise.
At the end of the day, NSB's approach can be easily replicated with a normal backup task. Even its frequency can be replicated by using Windows task scheduler to schedule the task. Replacing consolidation with auto-cleaning will make it even more reliable.
I have run ATI Home and its predecessors for years without any significant problems. However, for no obvious reason nonstop backup has been halting recently. I have removed the Time Storage files and the backup and started again several times but it never gets beyond about 20% before it stops. I have even uninstalled the program, removed every trace of ATI from the registry, re-installed ATI and the same behaviour continues.
I am running Windows 7 with a quad core processor and 6 Mb RAM, backing up to an external USB HDD which still has plenty of unused storage space.
Any suggestions as to how to fix this would be very welcome.
John
What I did that solved it (for now):
1. Changed the name of the hidden backup folder from "Time Explorer Storage" to "Time Explorer Storage.OLD"
2. Deleted the Nonstop Backup task
3. Created a new Nonstop Backup task, and stopped it right after it started running for the first time.
4. Closed True Image
5. Moved the Nonstop Backup files from the folder that's inside "Time Explorer Storage.OLD" to the folder that's inside "Time Explorer Storage"
* Don't move the folder itself, only the files inside it, because the new folder name is different (the one with all the letters and numbers - like: ED20E138-4B0D-4AC7-9337-BEA99D2F4D6C)
6. Started True Image and ran the task. It calculated for a few minutes and then began the backup.
Thank you for sharing Guy...