[RESOLVED] Long time to read logs??
My problem today is, why does it take up to 4 minutes to read one detail from a log. eg.
gotto log
You see a listing of acivities. click on one of them.
A window opens says operation progress, Processing please wait.
Now wait 4 minutes before you can see any of the information.
This does not occur on all machines but on one in particular. On others it probably takes 45 seconds. Which is bad enough but. 4 minutes is just unaccepable, when your trying to debug problems.
I tried deleting all the logs thinking maybe that would help but it does not.
Has anyone else seen this and found a solution.
Sadly I have all but given up on support over the last years. It is sooo poor that I am turning to the news group to see if anyone has any answers. We have 4 copies of the ABR 11 for windows, backing up 2003 servers.
We have found many many problems that are un resolvable despite the supports claim "We will certainly solve that problem today". Most calls last 1-2 hours to solve a few things. I always go away haveing some of them unresolved. I just cant afford that amount of time with the number of problems we have with their software.
Thanks.
Issue resolved here.
Thanks for confirming the problem. It is fustrating when there are several errors and you are trying to investigate a problem and it takes a long to look at just what the errors are. Before you get to actually solve (if you ever do ) the problem. Often you close one log only to want to go back to the same one minutes later but you must now wait a long time to open it all over again.
I really hate the html type gui's ( I really dont know what they are, but I know they are using some sort of html type code as the base of the gui. Its always slower than just a program that is compiled nicely.)
Hello Colin, Hello davidb,
Thank you for using Acronis Software.
Thanks for your feedback. I have forwarded your comment to our Management Team and we will get this problem adressed.
A possible reason for this performance issue could be solved by follow this steps:
- Export all of your backup plans.
- Stop Acronis Managed Machine Service and rename following folders:
- C:\ProgramData\Acronis\BackupAndRecovery\mms
- C:\ProgramData\Acronis\BackupAndRecovery\MMSData - Clear your settings in Acronis Scheduler. Follow this article. Use the task zap command there.
- Restart all Acronis Services. Go to Start -> Run -> services.msc. Sort by names and restart all Services, that starts with 'Acronis'.
- Acronis Managed Machine Service
- Acronis Remote Agent Service
- Acronis Scheduler2 Service - Import your backup plans.
This should solve your issue. If not, please proceed to collect Information. The collected information helps our Support Professionals to reduce time in analyzing the data and issue. It speeds up the resolution process because we will have the chance to analyze all the available information.
- Collect System Report, or if this fails for any reason Acronis Info from client machine and from machine, where the Acronis Management Server is running. To reduce the size of the created zip file, you open it and remove following Folders: - AMS\AMS\Catalog - BackupAndRecovery\ASN\Catalog - BackupAndRecovery\MMS\Catalog
- Create Screenshots of your actions, special from created centralized backup plan (edit mode fits best)
- Software list of the client machine. To do this, you can use a third party tool e.g. myuninst. Download the executable, choose View / HTML Export - All Items.
Then contact Acronis Support and provide the collected Information. Additional Information about this step, you find here.
If there is anything else, we can do for you, please let me know.
Thank you.
Thank you very much for your help.
As this is a very important server to us I want to be clear on your instuctions.
1. If we export the "backup jobs" and then re import them will any of the settings be lost. Obviously they have been honed to what we want. I dont want to have to re set up a scedule or certain features that go missing when I re import them. Or at least I want to know what they are so I can pay attention to them. (we are using GFS)
2. Will the imported Job find the existing backups that were previously done on with these jobs or will they be orphaned.
3. Do you just want us to do the task zap with the schedmgr software.
4. Finally the instructions on how to do the task zap are not clear for me. I dont find the KB clear. Since I have never encountered the software before can you give me the clear command Im suppose to use. While I love screen shots the task zap screen shot is confusing to me.
Thank you and regards.
Hello Colin,
to your Points:
- The Job will be exported with all settings. Importing will also import all settings.
- Yes, the imported job will find the existing backups in the vault. You should be able to proceed at the same point.
- Yes, this point is also important.
- You easily start your command line, navigate to the folder or downloaded tool. Then type schedmgr and press Enter. Then your are in the command line of the Schedule Manager and type task zap and press Enter. To exit, type exit and press Enter.
If there is anything else, we can do for you, please let me know.
Thank You.
Hello Peter,
Regarding your procedure to fix the problem, it seems that this would have to be done every time looking at the logs starts to slow down. My current installation started doing this less than a month after a clean install, and i don't want to wash, rinse, repeat.
i havent tried to export/import a backup plan with the current build, but in the past it failed to import every time.
Also, when clearing out the folders above, does that also remove the logs up to that point? so i won't be able to go back and look at past problems?
I know you want the "system report" etc, but based on your suggestions, what seems to be the root cause of this issue?
Thanks
Today loading "current activities" has been loading for over an hour, and still has not shown anything beyond "loading..."
Thanks for your answers.
I think I am clear on your process.
Being friday, Im not going to attempt it.
If it goes wrong and things doing start up properly I dont want it sitting there all weekend. So I will attemept this next week.
Regards
Further questions.
You have asked me to delete following folders.
2.Stop Acronis Managed Machine Service and rename following folders:
- C:\ProgramData\Acronis\BackupAndRecovery\mms
- C:\ProgramData\Acronis\BackupAndRecovery\MMSData
As I mentioned in my first post I have 2003 so I think (since I have not used anything above 2003) that you ment to say C:\program Files\Acronis\BackupAndRecovery/mms ??
and
C:\program Files\Acronis\BackupAndRecovery/MMSData ??
But even if you did mean to say the 2003 path there are NO FOLDERS called mms or MMSDATA. In Backupand recovery folder.
There IS A FILE called mms.exe. There is NO FILE called MMSDATA
Please advise. I will not do anything untill you get back to me.
Regards
Hello Colin, hello davidb,
usually you will find in Windows Server 2003 this folders here:
C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\
In my first post, I give you the most reasonable solution, I have. But if this does not work for you, I ask you to contact Support. You will find all necessary information about this step in my fist post.
If there is anything else, we can do for you, please let me know.
Thank You.
Thank you for your advice. I have followed the instruction and while a new backup has not taken place yet. Everything seems to have work as you described. Thank you.
For ease of others I have typed out my process for doing this. I hope it helps others. Please correct if Im wrong.
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Acronis takes a long time to view events/activities.
A possible reason for this performance issue could be solved by follow this steps:
1. Export all of your backup plans.
2. Stop Acronis "Managed Machine Service", Stop ONLY this service.
Otherwise you may recieve an error "The RPC server is unavailable" when you run the "task zap" command.
3. Rename following folders to something like old_mms and old_MMSData
- C:\ProgramData\Acronis\BackupAndRecovery\mms
- C:\ProgramData\Acronis\BackupAndRecovery\MMSData
NOTE: On windows 2003 the folders are in
-C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\
3.Clear your settings in Acronis Scheduler. Follow this article. Use the task zap command there.
- Download the tool. Navigate to the folder of the downloaded tool. Then type schedmgr and press Enter.
- Then you are in the command line of the Schedule Manager. Type task zap and press Enter.
- To exit, type exit and press Enter.
- Only use this command in the schedmgr.
4. Restart all Acronis Services. Go to Start -> Run -> services.msc. Sort by names and restart all Services, that starts with 'Acronis'.
- Acronis Managed Machine Service
- Acronis Remote Agent Service
- Acronis Scheduler2 Service
5.Import your backup plans.