Forum is rubbish Acronis - REFRESH the topic
This really is getting worse so do something else I shan't bother to try and help. All other sites I visit are quick and responsive. This one is not available for many hours and so slow when it is. I'm losing patience and that takes some doing believe me.
thank you Grover, has taken precisely nine minutes to be able to respond to you and may be another 3 or 4 for it to show me I have.
Bleedin ridiculous
To the ACRONIS management group: The new forum has become almost unusable. Just now it took me 13 minutes from the time of first launching the forum until the cursor was displayed in the comment box. Other forums are up and running in half a minute. I can't tell you how frustrating this is for me and I know it is for others.
I am a relatively new user of your product. Prior to purchasing, I followed the old Wilder's forum. Although I saw comments about the lack of support and once a new version is out, forgetting about bugs with previous versions, I still thought there were enough good comments that convinced me to make the purchase. Overall, I am happy with the basic features.
I have visited both forums daily since installation and have received welcomed help from many of the members. With their guidance and patience, I've come to understand the product better. Even as a novice, I've tried to help others with some of the same issues I was helped with. It is the forum and its members that make this product useful to me.
I am at the point where I'm not sure I want to continue with the product because of the problems in posting here. I think everyone would appreciate knowing what you're doing to remedy this issue and when we can expect improvement. I will not consider newer versions of this product nor will I recommend it to others unless there is some improvement.
good post dh
21 mins precisley since i clicked on it and was able to reply - prob another 10 mins to see it posted and be able to see anyone with a problem.
No replies from Acronis it seems, switch back to Wilders who can handle this sort of thing please cos this is less than useless despite your claims it would be better Acronis!?!?
No doubt about it! The old Wilder's forum was better for users. My guess is this is all about the bottom line. That's understandable to a degree. However, even in hard times, you can't sacrifice quality and customer service. If you're in business for the long run, it can bite you.
OK. Here is my ignorance talking. What causes the new forum be so much slower than the former?
tick tock tick oooooh a screen i can write in wow
I usually don't post in threads like this, but I'm going to make an exception in this case. Lately, the new forum has been so slow (when it even loads) that it's not even usable for most of the day. The last several days, the only time that it's somewhat usable is in the late PM hours PDT.
I'm sure that moving back to Wilders is not an option, especially since the "backup program" slot has long since been filled. However, I would think that Acronis could move their main server or do something else to make the situation better. If it keeps getting worse at the current rate, it may be completely unusable within a few weeks.
There's the gun, there's the foot, there's Acronis.
I can't remember ever disagreeing with mudcrab, either he's clearly right, or his technical expertise is way beyond mine. But in this case I have to say the forums are not weeks away from becoming unusable; they are unusable for a great many folks already -- how many will tolerate 10, 15, 30 minutes just to do one small post? Or worse, not being able to log in at all, which has happened already.
The real sin is that they switched forums before they were ready. Was Acronis kicked of Wilders? I don't think so -- I don't think it had to be like this -- and it's been like this almost since the new forums opened. I used to think the new acronis products had critical faults because Acronis cut corners on programming efforts. But add the software issiues together with the forums' performance and I have to wonder if they really know what they are doing, if they are actually competent with computers. Did Acronis lose all of it's good technical people? Is managent basing its decisions on short term financial considerations and ignoring technical issues? Bad enough when they came out with an "Edsel" two years in a row, but it's not as if forums technology is new. I know people who have put together more effective web forums from their home. And if Acronis needed more time to make it halfway decent, why not take the time instead of looking so incompetent.
Give Acronis a gun and it will find it's foot.
. . .However, I would think that Acronis could move their main server or do something else to make the situation better. If it keeps getting worse at the current rate, it may be completely unusable within a few weeks.
This morning, I could not get my login to work. Three hours later, it does,
This board is a disaster.
The good news is that not accepting logins might mean Acronis shut down the site for maintenance. The bad news is that, if so, they failed to post a dummy web page saying it was closed for maintenance, which would have been a better way to handle it.
I can't remember ever disagreeing with mudcrab, either he's clearly right, or his technical expertise is way beyond mine. But in this case I have to say the forums are not weeks away from becoming unusable; they are unusable for a great many folks already -- how many will tolerate 10, 15, 30 minutes just to do one small post? Or worse, not being able to log in at all, which has happened already.
Scott,
I was referring to my personal experience with the forum and the rate of decline. I agree completely that those who are experiencing 10+ (or even 5+) minutes between page switches, the forum would be considered unusable. For actual "good" use, I'd like to see the page loading down to several seconds, at most.
Amazingly, the forum loaded up normally (wait... I mean "quickly") this morning. Don't know how long it will last, though.
The real sin is that they switched forums before they were ready. Was Acronis kicked of Wilders? I don't think so -- I don't think it had to be like this -- and it's been like this almost since the new forums opened.
As far as I know, it was completely a decision on the part of Acronis to leave Wilders. And Acronis definately wasn't ready. I suspect someone just picked a date for the move and it was going to (and did) happen, ready or not.
...it seems to be working fine at the moment
It's working very well for me now, too. Hope it is a genuine fix.
An answer was given in my other topic.
http://forum.acronis.com/forum/3822
It is better for me now also.
The answer can only come from Acronis and obviously they do not want to comment.
So, AndyB as an Acronis Administrator doesn't count as "from Acronis"?
And AndyB spoke onthe issue more recently, in the thread sunrisecc mentioned. Acronis apparently didn't have the forum server set up correctly, but they have it corrected for now.
I was beginning to think maybe someone had tripped over one of the cords and unplugged someething; who knows? Maybe that's what happened.
Hello all,
Thank you for the feedback, we do appreciate it and work hard on the improvements.
We are monitoring our performance on daily basis and we do know when we have problems; I just didn't have much time to monitor this forum - now I do understand that performance pain might kill any good efforts. And it is really painful for us to see our server melting knowing there are our customers and clients waiting for several minutes to get the page loaded.
We are constantly looking for the enhancements to the performance and the latest one (applied on Tuesday-Wednesday, November 10-11) was a great improvement of our search engine - it is very fast now (do check it out!) as we implemented the Apache SOLR search back-end. Plus it has the Forums filter now if you are searching from the forum.acronis.com domain (opposed to the kb.acronis.com).
The main reason for us getting slow is our success - we are getting the increasing load in terms of unique visits and pageviews every week. We know about this and we have a plan. Implementing the new search engine was one of the steps in this plan (search queries were the most resource intensive).
Notice the jump at the September 16-17 - that were our performance issues that started this thread. We then started to be slow again somewhere at October 20 - not that critical as it was back in September, but still noticeable. Now we stand much better with our new search engine.
Currently we are at 10k+ unique visits per day - the number that seem impossible back in September when we were melting at 5k+ - and now we do stand strong. We will be looking into caching technologies to enhance our performance as we are getting more and more visitors.
Thank you all for your help on this forums. Long live our community!
As a relative new user of Acronhis products Ver !1 now upgraded to Ver 2010 which I now feel was a retrograde step
I have heartfelt feeling for many of the posts particuarily this
Quote
I am at the point where I'm not sure I want to continue with the product because of the problems in posting here Unquote
I have had nothing but problems not with posts but the product. Yes the Technical Service is ggod but I should not have needed to do so. I can honestly say I have never experienced so many problems with any of the products that Ii have used
I am presntlybusy on google looing for the Backup Software Top Ten
The Management doed not seem to excist
I wrote on the Sept 16 th in respnse to their MISSION
Quote, Our mission is to create customer success. Our management team welcomes our comments and suggestions on how we can improve the overall support we provide to you. Unquote
MY Reply.
The lack of courtesy of your not reply to my earlier email and copy emails makes mockery of the following
Quote, Our mission is to create customer success. Our management team welcomes our comments and suggestions on how we can improve the overall support we provide to you. Unquote
Below is my third reply to your Customer Services ( For the sake of brvity this
Would you please confirm that you have received my previous emails
and reply to this,
.It is not a lot to ask
Barrie Peaple
I asked a question regarding support
Reply
Quote
You also asked me why you were not able to take support for your product ATIH 11.
I want to inform you that our support policy is only for our customers who are facing an issue related to our latest, and one version old version of our products. Customers like you are entitled for support only if you buy a PPI. Unquoe
Note I was offered to upgrade Ver 11 to 2010 free of Charge
YET I took this from FAQ,s
Q: I use an older product. Can I get support for this?
A: Acronis support professionals provide support for the current version and one previous version.
Which makes mockery of the FAQ reply and would contrvene thetrades Descriptions /actin the UK where I am writing from
I intend to challenfe this on the basis of The FAQ statement
I seem to be spending time seeking help to my problems than using the machine
From a Colleague and fellow sufferer who incidently introduced me to Acroniis !!
Quote
Re Acronis what a good product, but what a pathetic company, I have emailed them three times, asking re a free 2010 upgrade, with no reply at all. Unquote
This was sent as a previous upgrade hade been sent on request
I am presently continuing my dialogue with Acronis but it is becoming rather .rather FRAUGHT TO SAY THE LEAST !!
iI will keep youposted andif Acronis personnel do monitor this perhaps I might receive a reply fronm the Mamgers . Did I hear somone say" pigs might fly ?"
A very frustrated user ( for the time being }
BWEP
Ps Is there anyway to change the format or afacility to edit ? Thank you
Mu apologies for any errors and ommissions
"The main reason for us getting slow is our success". Andy B
GOL (guffaw), the reason for the increase in forum traffic (Andy's success) is the hundreds (thousands?) of problems users are having in trying to use 2009/2010 or attempting to get Acronis to respond to technical issues. Check out the number of views of the as yet unsolved BSOD problems.