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Can't uninstall after failed update

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Hi!

So I started my working copy of Acronis True Image Home 2012. It signalled me that there was an update available. So I clicked update and in the end the update failed.
Then I restarted my computer and wanted to uninstall the whole product so that I could clean install.
Unfortunately the uninstall fails too.

What can I do now?

0 Users found this helpful

Look at the attached to manually remove Acronis. Note this is a guide created by a user like you and me.
Then reinstall the latest version.

Attachment Size
103116-101704.pdf 444.69 KB

Thanks Pat. I did not have the mentioned windows service in the list. Perhaps because it was already partially uninstalled or updated.
But the cleanup utility mentioned in the pdf did the trick.

In link 1, right click on the link and click the "Save Link as" and that will save the file to your compuer.

Or, the lin k to the Acronis utility is my signaure link 4 below.