Failed to establish connection with the machine using the povided credentials

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 1

I get this error when trying to do remote install of Acronis componets, trying the Acronis Backup & Recovery 11 Advance Server Trial, I want to see if this would be a fit for our company.
I tried on server at home seem to work, but here in the office I can't seem to make it work on a workstation.

Department of Transportation Caltrans.

Failed to establish connection with the machine using the provided credentials.
------------------------------------------------------------------------------------------------------------------------------------------------------
Details:
Code: 18,087,938(0x1140002)
LineInfo: 0x8FEADEA9B9A87A0;

Module: trueimg_remote_full_vs
Message: Failed to get information about remote machine 'PC04W7D04989877'.

Code: 18,087,958(0x1140016)
LineInfo: 0x67BE6875CD4600E9;

Module: trueimg_remote_full_vs
Message: Failed to get information about remote machine
'PC04W7D04989877' because its operating system is not Windows or due
to an internal error.

Code: 18,087,941(0x1140005)
LineInfo: 0xAC0572B83EE95C36;

Module: trueimg_remote_full_vs
Message: Failed to connect to the service.

Code: 4,522,038(0x450036)
LineInfo: 0x3215ACDA31D72F67;

Module: trueimg_remote_full_vs
Message: Failed to create managed entity 'machine'.

Code: 4,521,988(0x450004)
LineInfo: 0x279DD1D7639F754E;

Module: trueimg_remote_full_vs
Message: Invalid credentials have been specified.

Code: 65,520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: trueimg_remote_full_vs
Message: Access is denied

Fri, 06/01/2012 - 22:51
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Reuben, Hello Julius,

Thank you for reporting this in our forum.

For remote installation issues, I suggest first to check these articles from our Knowledge Base:

If you need additional assistance, then please contact Acronis Support (for Trial Customer's via Live Chat during business hours). Find more information about here.

If there is anything else, we can do for you, please let me know.

Thank you.

Wed, 07/11/2012 - 08:17
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