Problem with the loading(BOOT) disk of Acronis

This happens when the Full Mode version of DD doesn't include the correct drivers for the computer. Acronis has an ISO you can download from your Acronis account that has much more updated drivers. If that still doesn't work, you'd need to create a BartPE, VistaPE or WinPE-based CD so you can use standard Windows drivers.

Another option is to use the Safe Mode version of DD. It accesses the drives through the BIOS and generally works if the Full Mode version doesn't.

It is a better way updating the DD10. The Program was publicated 2007 and is running on older machines perfectly. With newer machines there are often problems.

I gave up on DD 10 a long time ago and found the competition has stable, more often updated products that kept my partitions and boot problems from happening.

I do not mean to be rude but it is the truth. And maybe the people at Acronis want to hear what a loyal customer has to say. I use many of your other Small Biz and Enterprise level products and like them...even though Workstation Advanced was a real mess initially...lol I still love you. lol

Acronis has not updated this since 2007 and now finally decided to get around to updating it again. In the mean time, people were buying it and using it. Now, it helped me make money by having to repair and clean up the messes. Still, I will not go back to this, at least not until I see a new version and see that it is fully Windows 7 compliant and is cared for, loved and regularly kept up to date by the developers.

When I purchased DD10 the full version boot cd worked as described. But when I used the same cd some weeks ago again it refused to work and said "no disk". Booting the safe version cd DD10 found the disks but was unusable because I'm using a USB-based keyboard and mouse and USB is disabled in safe mode.

Today I had a thought: In the beginnig the SATA drives were defined as ATA devices in the BIOS. Some time ago I changed the setting to AHCI. Maybe this is the reason the full version cd of DD version 2161/german does not work any more.

In reply #1 MudCrab wrote about an iso with updated drivers. So I ask Acronis to have access to that updated iso.

Thank you

Wolf

When I purchased DD10 the boot cd worked as described. But when I tried lately to use the boot cd again it refused to work and said "no disk". Booting the save version cd DD10 found the disks but was unusable because I'm using a USB-based keyboard and mouse and USB is disabled in save mode.

Today I had a thought: In the beginnig the SATA drives were defined as ATA devices in the BIOS. Some time ago I changed the settings to AHCI. Maybe this is the reason the full version cd of DD version 2161/german does not work any more.

In reply #1 MudCrab wrote about an iso with updated drivers. So I ask Acronis to have access to that updated iso.

Thank you

Wolf

AcroBS,

Changing the controller mode can certainly make a difference.

If the updated DD ISO file is not available for download in your Acronis account, contact Acronis and request it. If Live Chat doesn't work, the next quickest way may be to find a post by a moderator and send a PM rather than to wait for a reply.

---

For the Safe Mode version of DD, did you check the BIOS for a Legacy USB option? If there is one, try in enabled/disabled and see if it makes a difference.

So much people have the same problem.

why the (Acronis) can not give a version or update who works properly and recognise the harddisk (sata) when started with the boot cd.

this problem already exist long time ago. error E000101F4
same problem with acronis true image 11 home. error E000101F4

Is it soooo difficult for developers to fix this?
i mean, nothing complicated or difficult but just a program(update) that work like it promise

now, i can not use where i pay for.

can somebody help me with this problem please?

Francois:

The reason that this is difficult is that Acronis has decided to use Linux as the underlying operating system in the boot environment. Support of new hardware on Linux generally lags behind support for Windows. They're at the mercy of the open-source community who write these drivers.

Several of us have been asking for Acronis to switch to a Windows PE-based recovery environment where the driver support would be much better, but there are probably licensing cost issues.

Meanwhile, have you tried the updated DD 10 ISO as suggested in reply #1 above? It may have better driver support for your hardware.

Mark:

I download the ISO file and write to cd, but unfortunately, when i start the computer with this cd i can read the following message.
"Error E000101F4 Disk Director Suite has not found any harddisk drives"

Is there a ISO file available for Acrois True Image 11 home? This is more important because,
i can use Acronis Disk director in Windows XP
but i can not replace a imagefile when windows crash or virus or something else happen.
in that case i need a working bootmedia cd to start the program.

i hope that the licensing cost issues will be solved soon beceause Acrois True Image 11 home and ADDS 10 are one of the best programs for recover and partitioning programs available and i recommend this programs to everybody i know.

I would suggest that you contact Acronis Support via Live Chat on their web site to resolve the issue with TI 11. They will often make a custom ISO for a customer to work with their hardware.

Hello all,

Thank you for using Acronis Disk Director Suite 10.0

Francois,

If you still need an assistance, please let me know about it via Private messages.

Thank you.

Hello Oleg,

I have the new Gigabyte Board P55-UD3. Neither True Image V11 (#8105) nor Disk Director Suite 10.0.2241 support the Board. I'm using a Boot Disk and booting from this Disk I get the message E000101f4 (no HDD recognized). Can you please sent me an ISO-Image for both products with the necessary drivers included?

Thank You.

Hello Mike,

Thank you for using Acronis products

I am sending the links to you via PMs.

If Acronis True Image 11 Rescue Media fails to detect the hard drives, you can upgrade the license to the latest version, to Acronis True Image Home 2010. I may recommend you to install a trial version  in order to make sure that the program runs flawless for you. Create Acronis Bootable Rescue Media and see if the issue remains.

If you would like to purchase the Upgrade to Acronis True Image Home 2010, please visit out online store.

If Acronis Disk Director Rescue Media fails to detect the hard drives, we can give the issue a closer investigation. We can escalate the issue to our Linux developers, they will add the necessary drivers.

Please let me know the results.

Thank you.

Mike, I got the same error you did using a boot disk created from DDS 10.0.2239 and the full version choice. I retried using safe version as suggested above, and it worked just fine. on a Win 7 32-bit laptop.

You might also want to look at:

Bootable rescue media semantics and other inconsistencies

http://forum.acronis.com/forum/5553

Also I found that I had to use the "Safe Version" of the
Boot CD selection to use my USB mouse/keyboard.

However when I installed TI Echo and made a Boot CD with it
I CAN use the my USB mouse/keyboard.

Go Figure...

Hello all,

Mike, 

What is the current state of the issue? Do you have any news?

Jerry,

Also I found that I had to use the "Safe Version" of the boot CD selection to use my USB mouse/keyboard.

Could you please let us know the version of Acronis software you are speaking about? According to our database you have different versions.

We are looking forward to hearing back from you.

Thank you.

Hi Oleg.

I am using Acronis True Image Echo (build 8039) from beta testing and the Boot CD from that.

It seems to me that the current True Image versions would allow a user to create a boot CD
that would contain both a "Safe Version" and Full selection.

I found that the "Safe Version" from the boot cd would let me use the USB mouse and keyboard
on my new Dell Optiplex 960.

Also do you have any news about when OSSelector will be upgraded to work with Win7?

MudCrab has been a great help with a clunge to allow selecting win7, but that should not be
the way that should work...

P.S. there seems to be a work around to allow B&R TI 10 to work on Windows 7 64 bit:
http://forum.acronis.com/forum/3019#comment-9887

John,

safe mode is no option for me because I use an usb mouse. Usb is not supported in safe mode.

Hello Oleg,

I created a bootable disk from the iso file you sent to me but DD fails to detect the hard drives. I think DD has no drivers for the p55 chipset included.

True Image 2010 works fine with the bootable media. Alls disks are detected.
Can you add the drivers to DD?

Does the BIOS have a Legacy USB option? If so, enable it and see if the Safe Mode version will work with your USB mouse.

Hello all,

Jerry,

The build you are using is an outdated one. I would recommend you to try the latest build of the program, probably the full version will detect the USB mouse and keyboard properly. I am sending the links to you via PMs.  

Also please review post #20 placed by Mudcrab.

Mike,

I have sent another two files to you. Have you tried them? Please keep us informed.

Thank you.

Hello Oleg,

the two files who sent to me didn't work: No disks were recognized

Hello Mike,

I have responded via PMs.

Here are the diagnostic files that you should obtain. This information will help us to find the exact reason of the encountered issue and to add the required drivers if necessary. 

1.  - Open Start\Programs\Accessories\System Tools\System Information;

Thank you.

Just downloaded Disk Director Suite 10 b, 2339 the other day along with the Boot Disk .iso that was available via my account.

When I created the Boot Media from the supplied .iso and tried booting from it, I got the 'no disk drives found..' error.

I created a new Boot Media .iso from the b2339 clean install on my system and it works fine :)

Hello Oleg,
thank you for your response. I've sent 2 files to your ftp-server: system info and acronis report. I could not create the sysinfo26.txt file because of an error with the mount command (I have a floppy disk on my system):

/tmp # mount /dev/fd0 mntdir
Mounting /dev/fd0 on /tmp/mntdir failed
: Unknown error 2
/tmp #

The second way with the usb disk did not work. Entering the command

#cat /proc/partitions

I got the response

/# cat /proc/partitions
major minor #blocks name
8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1
/#

What went wrong?

Regards,

mike

Hello Mike,

I have consulted with Oleg regarding your situation and he shown me last message from you:

/tmp # mount /dev/fd0 mntdir
Mounting /dev/fd0 on /tmp/mntdir failed
: Unknown error 2
/tmp #

The second way with the usb disk did not work. Entering the command

#cat /proc/partitions

I got the response

/# cat /proc/partitions
major minor #blocks name
8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1
/#

What went wrong?

Regards,

mike

Let's check what happened here: when you issue /# cat /proc/partitions command, it displays the list of detected devices in your system, here we can see:

8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1

Which is obviously your hard disk and it's single partition. But we are trying to mount your floppy drive, right? It should be listed here in this case. In other words, your floppy drive is /dev/fd0, but it's not detected.

In this case, could you please do the following:

Once the CD is started and you're at /# prompt, please make sure that diskette is injected to your floppy drive, then issue /# cat /proc/partitions

Do you see your floppy drive? If no, please reject this diskette and try another one. We should see your floppy drive detected before mounting it, otherwise it will fail.

Also please note that this diskette must be formatted to FAT 32 system.

In general, here are the commands you should issue: 

   cd tmp
   mkdir mntdir
   mount /dev/fd0 mntdir
   sysinfo > mntdir/sysinfo26.txt


   umount mntdir

The same thing happened when you've tried to mount your USB drive:

/# cat /proc/partitions
major minor #blocks name
8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1
/#

There's only one HDD and its partition detected in your system, that's why you are not able to mount anything to it. You should make sure that your devices can be recognized correctly first, since it looks like this issue is not related to Acronis...

Please keep us updated, thank you for your cooperation!

Regards,

Alexander wrote:

Hello Mike,

I have consulted with Oleg regarding your situation and he shown me last message from you:

/tmp # mount /dev/fd0 mntdir
Mounting /dev/fd0 on /tmp/mntdir failed
: Unknown error 2
/tmp #

The second way with the usb disk did not work. Entering the command

#cat /proc/partitions

I got the response

/# cat /proc/partitions
major minor #blocks name
8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1
/#

What went wrong?

Regards,

mike

Let's check what happened here: when you issue /# cat /proc/partitions command, it displays the list of detected devices in your system, here we can see:

8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1

Which is obviously your hard disk and it's single partition. But we are trying to mount your floppy drive, right? It should be listed here in this case. In other words, your floppy drive is /dev/fd0, but it's not detected.

In this case, could you please do the following:

Once the CD is started and you're at /# prompt, please make sure that diskette is injected to your floppy drive, then issue /# cat /proc/partitions

Do you see your floppy drive? If no, please reject this diskette and try another one. We should see your floppy drive detected before mounting it, otherwise it will fail.

Also please note that this diskette must be formatted to FAT 32 system.

In general, here are the commands you should issue: 

   cd tmp
   mkdir mntdir
   mount /dev/fd0 mntdir
   sysinfo > mntdir/sysinfo26.txt


   umount mntdir

The same thing happened when you've tried to mount your USB drive:

/# cat /proc/partitions
major minor #blocks name
8 0 312571224 scsi/host0/bus0/target0/lun0/disc
8 1 312568641 scsi/host0/bus0/target0/lun0/part1
/#

There's only one HDD and its partition detected in your system, that's why you are not able to mount anything to it. You should make sure that your devices can be recognized correctly first, since it looks like this issue is not related to Acronis...

Please keep us updated, thank you for your cooperation!

Regards,

Hello Alexander,

what you see in the list of detected devices (# cat /proc/partitions) is not a hard disk but the usb flash disk.
The BusyBox version of the DD boot disk is V0.60.5 (2008.06.20-21:14+0000)

I made a test with ATI 11 8105 (2627) (the iso file Oleg had sent to me earlier). This version supports my board. I started ATI then pressed CTRL+ALT+F2 and issued # cat /proc/partitions. I got the following list:

8 0 488386584 sda
8 1 102398278 sda1
8 2 103426470 sda2
8 3 107523045 sda3
8 4 175036207 sda4
8 16 488386584 sdb
8 17 105611278 sdb1
8 18 178265272 sdb3
8 32 3915776 sdc
8 33 3915752 sdc1

I mounted the usb flash disk sdc1 and created sysinfo26.txt. I hope this file helps. I have sent it to your ftp-server.

The BusyBox Version of the ATI boot disk is V0.60.5 (2008.06.20-21:14+0000). ATI boot disk and DD boot disk have the same version. The ATI boot disk detects my hard disks, DD boot disk does not! Very strange.

Regards, mike

Hello Mike,

Thank you for the provided information, it allows our investigation to move forward. 

According to provided files, Acronis SnapAPI module fails to recognize the file system on your hard drives. Could you please let us know some details about the file system? How have you configured the partitions? What kind of software have you used to create them? Do you use dynamic disks (unfortunately, I am unable to find out this information from the files provided)?

We are looking forward to hearing back from you at your earliest convenience.

Thank you. 

Oleg wrote:

Hello Mike,

Thank you for the provided information, it allows our investigation to move forward. 

According to provided files, Acronis SnapAPI module fails to recognize the file system on your hard drives. Could you please let us know some details about the file system? How have you configured the partitions? What kind of software have you used to create them? Do you use dynamic disks (unfortunately, I am unable to find out this information from the files provided)?

We are looking forward to hearing back from you at your earliest convenience.

Thank you. 

Hello Oleg,

I don't use dynamic disks. The first disk has 4 primary NTFS - partitions, the second one has 3 primary NTFS - partitions. The partitions were created using Windows XP and Acronis Disk Director (the disks were running in my old pc that was supported by DD).

Regards, mike

Mike wrote:

Oleg wrote:

Hello Mike,

Thank you for the provided information, it allows our investigation to move forward. 

According to provided files, Acronis SnapAPI module fails to recognize the file system on your hard drives. Could you please let us know some details about the file system? How have you configured the partitions? What kind of software have you used to create them? Do you use dynamic disks (unfortunately, I am unable to find out this information from the files provided)?

We are looking forward to hearing back from you at your earliest convenience.

Thank you. 

Hello Oleg,

I don't use dynamic disks. The first disk has 4 primary NTFS - partitions, the second one has 3 primary NTFS - partitions. The partitions were created using Windows XP and Acronis Disk Director (the disks were running in my old pc that was supported by DD).

Regards, mike

Hello Oleg,

what is the current state of the issue? Do you have any news?

Hello Mike,

Please accept my apologies for the delay with the response.

Actually, we should investigate the issue from another side. We should summarize the issue:

1) All versions of Acronis Disk Director 10.0 Rescue Media failed to recognize the hard drives.

2) ISOLINUX Rescue Media created for Acronis True Image 11 Home is able to the hard drives..

3) We are unable to obtain Lunux system report using Acronis Disk Director 10.0 Rescue Media.

4) We can obtain Lunux system report using  Acronis True Image Rescue Media.

5) Acronis Report obtained from within Windows is unable to recognize the file system on your hard drives. 

Therefore, could you please let me know the following?

Do you have  Acronis True Image 11 Home and Acronis Disk Director Suite 10.0 installed under Windows or do you use the programs under Rescue Media only? Are you able to run the programs under Windows? Are they completely functional? The reason of why I am asking you these questions is that it is very important to know the program's behavior under Windows, it looks like something blocks the access of our program to the hard drives. 

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Oleg wrote:

Hello Mike,

Please accept my apologies for the delay with the response.

Actually, we should investigate the issue from another side. We should summarize the issue:

1) All versions of Acronis Disk Director 10.0 Rescue Media failed to recognize the hard drives.

2) ISOLINUX Rescue Media created for Acronis True Image 11 Home is able to the hard drives..

3) We are unable to obtain Lunux system report using Acronis Disk Director 10.0 Rescue Media.

4) We can obtain Lunux system report using  Acronis True Image Rescue Media.

5) Acronis Report obtained from within Windows is unable to recognize the file system on your hard drives. 

Therefore, could you please let me know the following?

Do you have  Acronis True Image 11 Home and Acronis Disk Director Suite 10.0 installed under Windows or do you use the programs under Rescue Media only? Are you able to run the programs under Windows? Are they completely functional? The reason of why I am asking you these questions is that it is very important to know the program's behavior under Windows, it looks like something blocks the access of our program to the hard drives. 

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hello Oleg,
I've installed TI 11 Home and DD 10.0 under Windows. They are completely functional.

I made some tests with bios options. If I change "SATA Port 0-3 Native mode" from enabled to disabled, the boot disks of DD 10.0 and TI 11 Home recognize all hard disks with all partitions. Enabled is set by bios option "Load optimized defaults".

I attach a screen shot of DD 10.0 under windows. I`m using the boot manager "bootstar". He flags the partitions not visible to the booted XP as "bootstar dummies".

Mike

Hello Mike,

Thank you for your response.

Actually, you can set the SATA hard drive to IDE Mode in BIOS and use the CD for your purposes.  Or we can escalate the issue to our Linux developers, they will find the exact reason of the program malfunction (we should obtain one more Linux report in this case). Please send me your decision via PMs.

We are looking forward to hearing back from you at your earliest convenience.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hello Oleg,

I use True Image 11 Home. It works, when I start it under Windows XP, but it does not work, when I try to start it from the Rescue CD.
The message I get is: Fehler E000101F4: Kein Festplatten Laufwerk gefunden.
I know that there is an ISO-File for a better Rescue-CD availble. Where can I get this?

Thank you

funme

Hello Fun Me!

Welcome to Acronis Forum, we are glad you joined us!

I'm happy to inform you that currently you can download the updated ISO directly from your account, all you need is to have the product license registered.

After the ISO is downloaded, please burn it onto the CD and boot your machine from it in order to check whether the issue persists.

Please keep in mind that Acronis True Image Home 11 is an outdated product, and we cannot guarantee that it has the drivers for the newest HDDs. Still I'm sure that even in this case we can find a solution. So it would be nice if you could keep us posted regarding this issue: this will allow us to provide you with further assistance if required.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hello everybody,
i am testdriving DD11Home. I created the rescue media CD (linux-based mode CD, not the WinPE), looked all fine, booted it, looked all fine too, but then when it comes to the actual (or final) GUI where DD11 is tries to load (or "see") the partitions, my whole system crashes (black screen + reboot). So there isnt even an error code or message which i could report :P
i guess there isnt much to do about it.

i created the (linux-based mode) bootCD just fine [with no further command-line options during the wizard createbootcdmedia procedure]. and the *.ISO loads fine too (grub4dos). If then the, during the use/initialization of DD11, GUI crashes at some point of time, then, i guess, i cant help it.

a bootCD environment should be more robust.
a bootCD environment should be more stable.

sorry for the bad news about your new product.. but why would i return to this forum and post messages else? ;) If things go well (with Acronis products, at home), you dont see me posting :P

Piotr

Hello Peter,

Thank you very much for your post. I will do my best to assist you.

Any chance your computer is a Dell with its own factory partition? If it is, we have an active discussion going here, where one of our users has resolved this problem by using his Windows CD and deleting the Dell factory partition. After that, the Acronis recovery CD worked without any issues.

Please let me know if you need additional assistance.

Thank you.

Dear Anton,
i was just testdriving the new version. Thanks for your offered help, though. My working release version is DD10 and i am happy ;) with it and most of all, i am running a stable running system. Tools like DD10 or DD11 are not needed anymore once you have installed and setup your PC (multi-boot partitions, resizing partitions,etc.) à la "dont touch a running system (because it s not needed".
[...]
Apart from that, i would like to comment that a bootCD should *always* work (granted a PC with uptodate hardware) no matter what the internal HDDs look like (general state (healthy/optimal/critical), partition table corrupt, manufacturer's model) and even if there is no HDD installed. A bootCD creates its own boot environment ("installed" in the RAM) and that should be it. A bootCD should by now means depend on the currently installed MBR, partition table, OS's,system files/drivers, and alike. A bootCD should be totally independent. (and only depending on the error-free-ness of the RAM, say 2GB RAM.)

Oh well.
Anyway, no additional assistance needed. Thanks for all! :)

I SOLVED MY ACRONIS TRUE IMAGE HOME 11 PROBLEMS!
I scrapped it.
Spent weeks struggling with a simple problem, wanting to restore 3 BU files.
Been through it all........broken links, error messages that make no sense and offer no solutions, the customer data base still can't make up its mind whether I have a product or not, etc., etc., etc. (as Yul Brynner would say).
I'm just astounded that they sold as much product as the complaint boards would indicate.