Critical problem with a 64bit machine with Windows 7 - Acronis Managed Machine Service not available

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Beginner
Posts: 2
Comments: 0

Hello, I have a problem with Acronis Backup & Recovery software on Windows 7 Ultimate 64bit.

When I start Windows, I get this error: "Acronis Managed Machine Service not available" and the software is totally unusuable and I can't restore the archives.

When I start the software this message appears:

----------------------------------------------------
Errore
Impossibile connettersi a 'localhost'.
----------------------------------------------------
Dettagli
    Codice:  11.337.731(0xAD0003)
<u>LineInfo:</u> 0x90FB8A255B1DF657;

    Messaggio: Errore: Impossibile stabilire la connessione locale a Acronis Managed Machine Service. Assicurarsi che il servizio sia installato e che lo stato sia Avviato.

    Codice:  196.610(0x30002)
<u>LineInfo:</u> 0x37819FD1E1F7A61A;

    Messaggio:

    Codice:  65.520(0xFFF0)
<u>LineInfo:</u> 0xBD28FDBD64EDB8BC;

    Messaggio: Impossibile trovare il file specificato

---------------------------------------------------------------

What can I do? I can't find any useful informtion in the Acronis KB.

System information about my PC:

-----------------------------------------------------------------------------------
Rapporto System Information disponibile in: 07/08/10 10:18:20
Nome sistema: BT22198
[Risorse di sistema]

Elemento Valore 
Nome SO Microsoft Windows 7 Ultimate 
Versione 6.1.7600 build 7600 
Descrizione altro SO  Non disponibile 
Produttore SO Microsoft Corporation 
Produttore sistema Dell Inc. 
Modello sistema Latitude D630 
Tipo sistema PC basato su x64 
Processore Intel(R) Core(TM)2 Duo CPU     T7100  @ 1.80GHz, 1801 Mhz, 2 core, 2 processori logici 
Versione/data BIOS Dell Inc. A02, 07/06/2007 
Versione SMBIOS 2.4 
Directory Windows C:\Windows 
Directory System C:\Windows\system32 
Periferica di avvio \Device\HarddiskVolume1 
Locale Italia 
Hardware Abstraction Layer Versione = "6.1.7600.16385" 
Fuso orario ora legale Europa occidentale 
Memoria fisica installata (RAM) 1,00 GB 
Memoria fisica totale 0,99 GB 
Memoria fisica disponibile 329 MB 
Memoria virtuale totale 1,99 GB 
Memoria virtuale disponibile 955 MB 
Spazio file di paging 1,00 GB 
File di paging C:\pagefile.sys 
-------------------------------------------------------------------------------

Best regards.

Thu, 07/08/2010 - 08:47
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Forum Star
Posts: 24
Comments: 3268

Hello Gioel!

Welcome to our Forum, it's nice to have you with us! I completely understand the issue and will be glad to assist you.

Unfortunately it's hard to say what exactly went wrong due to the lack of diagnostic information. So this situation requires investigation. Could you please gather the following information:

  1. Exact sequence of steps of actions performed during the installation
  2. Screenshot of the error
  3. Acronis Info
  4. Whether you've tried to start the service manually and what was the result
  5. Event Logs (Start -> Run -> eventvwr.msc)

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 07/08/2010 - 16:25
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Forum Star
Posts: 0
Comments: 1379

It looks like password for user Giacomo was changed, but it service properties it remained unchanged and thus service fails to start. Go to "Managed Machine Service"* service properties, 'logon' tab and specify current password for this user.

* - may be localized i.e. translated.

Fri, 07/27/2012 - 13:07
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Beginner
Posts: 2
Comments: 10

Hi ,I have the same problem after installing build 13762
----------------------------------------------------
Errore
Impossibile connettersi a 'localhost'.
----------------------------------------------------
Dettagli
Codice: 11.468.819(0xAF0013)
LineInfo:0x175E82EA6697B94E;

Messaggio: Il servizio Acronis Managed Machine non e avviato.

Codice: 11.337.731(0xAD0003)
LineInfo:0x90FB8A255B1DF657;

Messaggio: Errore : Impossibile stabilire la connessione locale a Servizio Macchina gestita di Acronis.Assicurarsi che il servizio sia Installato e che lo stato sia avviato

Codice : 196.610(0x30002)
LineInfo : 0x37819FD1E1F7A616

Messaggio :
Codice : 65.520(0xFFFo)
LineInfo : 0xBD28FDBD64B8BC

Messaggio : Impossbile trovare il file specificato.

Test : Reinstalla product with Acronus user
Password user
Restart services

Fri, 09/21/2012 - 09:21