How can I roll back Acronis 2012 Home to 2009?
I have Acronis 2012 Home installed. I've been making backups with it for the last six months. Now I need to restore my system disk because of a suspected rootkit trojan and I am unable to restore. I am also unable to make a System Report.
I am unable to restore to any backup even though Acronis says they validate OK. When I try to restore, I get a blank blue screen with EN in the lower right after reboot that sits there up to 3.5 hours until I turn off the computer.
I have a copy of Acronis 2009 which has worked wonderfully for years. I installed 2012 because I was wanting to prepare for the eventual death of my 9 year old Dell XPS to be able to restore my system to new hardware. I also fortunately have backups for 2009.
My system is XP SP2 with most of SP3, but something about the SP3 package gives my computer heartburn. That was, in fact, the reason for my last restore using 2009.
1) Is there a better way to roll back than to use Windows uninstall to get rid of 2012 and then reinstall 2009?
2) If I save those supposedly valid backups, is it possible I could install Acronis2012 on a new computer in a few years and restore one them?
3) Any better ideas than to roll back gratefully accepted.
And don't forget that a 2012 CD will restore a backup created by version 2009
but a version 2009 (windows installed or bootable CD) will not restore a backup created by version 2012
Thank you both for your replies. Unfortunately, my recent backups are all 2012. I'm going to be going back to my Jan 2012 system. That's not so bad, assuming the version 9 disk works. I have my bootable disk from version 9 and it looks like it's OK except that the drive letters are scrambled. All my data is on a second disk including copies of today's email identity file and bookmarks. I only pray I can get a valid current backup of that second drive before it, too, goes bad. I did pull copies of seriously important data from that disk.
I did uninstall version 2012, but it clearly left remnants. When I tried to reinstall version 9 I told it to overwrite newer files. I don't know if that was the right thing to do. When I tried to use it to validate a backup, I got code E000101F4 Application Module Error. I tried to download a new copy of version 9 from the Acronis website. I got as far a getting a nice copy of all my existing serial numbers, but when I tried to download the version 9 file, it just put me in a loop of going back to log in again, hitting "download" again, logging in again, etc. So I'm back to hoping that old boot disk works. I might even have another try with the 2012 disk again first.
All this really shakes my faith. I have all these backups that Validated when I made them and Validated again when I needed them, but couldn't be run.
Why (oh why) are you doing-what-you're-doing. All you need to do is download the bootable media .iso of ATIH2012 from your account, make a CD or USB stick, and boot from that. Then recover.
Unless I missed something and you were trying originally with the bootable media and got the "blue screen with EN"???
I described yesterday what happens when I try to download from my products.
I have bootable CD's from ver 9, 2010, and 2012. I don't believe my 9-year old computer will boot from a USB stick.
I tried the 2012 CD first. Then I tried 2012 from Windows. And I tried System Report both ways. All that failed.
Late yesterday I was planning to try the version 9 disk, but decide to have one more try with the 2012. This time I remembered my mouse is USB and swapped it. That's the only change I made.
I am now fully restored to date. The only glitch I saw is my link to TurboCAD in one of the Users was broken. I fixed it and the program seems to be working fine.
But I can't believe the mouse was the problem. Why didn't it work from Windows? Rootkit Trojan?
Now I have to decide if I can trust 2012 or whether I need to do something different.
Meanwhile I'm scanning the other drives.
glad to hear it finally worked for you.
so you should be fine to stick with 2012. as grover pointed out, already: it is able to restore backups created with earlier versions of ATIH, too.
when you said you tried bootable CD's of 3 different versions: did you use the latest build / update that's available?
you should always download the "latest build" directly from your acronis account.
this is applicable for both: installation in windows and bootable rescue media.
to my perception recent versions of true image have shown to be quite incomplete when they are released to market.
it usually takes a couple of updates until the product reaches mature and stable state.
most recent version (as of today) for version 2012 would be "update 2.1" (build #7133), from july 2012.
yet more updates to follow ...
The 2012 disk I used was created on 7/7/2012 with whatever was the latest at the time. I always have update turned on. Today I updated to 2.1(7133). I made a new CD. And I wrote notes on it's cover about changing the keyboard and mouse and drive letter changes.
The 2009 is a disk I have used repeatedly: the time Norton Removal tool resulted in loss of my most essential software, after installation of XP SP3, after using Acronis 2010 for awhile and hating it, maybe more that I don't remember.
I have no idea why I can't download from my account, perhaps something FireFox is doing?
I personally think it is unconscionable to sell people an "unfinished" product.
In case staff might be listening, I would like to say those of us who have reached the age of failing eyesight really have a hard time with the wishy washy water color Vista style interface and menus that are not organized into a tree that assures you see everything. Pale blue on glaring white is murder.
Thanks everybody for your interest.