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Can´t backup to Online backup from ATIH2012

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The "Backup now" button to Online storage doesn´t show and the menu button "Edit Online backup settings" is not enabled.
But I am logged in.

It is possible to Recover fron Online backup but I can´t do new backups...

What can I do?

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Is your subscription to Acronis Online Backup still current?

Hello Dennis and James,

Thank you for posting and thank you for helping James.

Dennis, could you please let us know the build number of your software. You can restore the backups from the web-interface from this link by clicking on Recover my data now.

Please let me know if you have additional questions and if you need immediate help you can contact our Support team.

Thank you.

I have the same problem Dennis has reportet. The button "backup now" is not longer available, instead of that "continue backup here". When I choose this button I have to create a NEW backup, everytime when I want to refresh my existing last backup. This lasts many hours. In ATIH 2012 it lasts only some minutes to refresh my existing backup. I had contact with the chat support, but it can't find a solution for this annoying item. It could be, that only the German version is affected (?).

My build is ATHI 1013, 5551 for Win 7 (64 bit).

Hello Harald,

Thank you for posting your question in our forum.

I have checked our systems and found your support case. Please accept my apologies about your problems using Acronis Online Backup along with your True Image 2013 by Acronis.

I have informed our support department about your open request. They will take care and investigate into your problem.

If there is anything else, we can do for you, please let me know.

Thank you.